Solutions Architect (Device42)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Customers in more than 60 countries use these technical capabilities as they manage and modernize IT infrastructures and application landscapes and adopt DevOps practices.

As a Solutions Architect, you’ll be a technical consultant working closely with potential Device42 customers to ensure the product aligns to their needs. Working side by side with sales, you’ll serve as the technical and product expert, articulating the best solutions for customers. This role requires you to be comfortable interacting with customers in addition to technological depth and awareness.

What You’ll Do:

• Serve as the technical subject matter expert throughout the sales process.
• Own and manage various activities including technical presentations, demonstrations, and proof of concept projects.
• Build and increase Device42’s relevance with customers by qualifying customer’s needs, desired outcomes, and benefits and positioning Device42 in context to it.  
• Understand and evangelize Device42, its competitors, value proposition, and positioning to more effectively field advanced questions from customers and partners.
• Collaborate cross-functionally with the Customer Success, Product, and Engineering teams.

• 5+ years in a sales engineering role, preferably with enterprise customers. 
• The ability to effectively demonstrate unique value propositions based on individual customer needs. 
• Strong communication, critical thinking, and problem skills, with the ability to convey technical concepts into business value. 
• Experience and understanding of cloud technologies, cloud migration tools, and data center technology strongly preferred.
• Understanding of three-tier architecture and load balancing. 
• Network and/or System administration knowledge or experience.

The annual base salary range for this position is $135,100 — $168,900 USD + Variable Compensation 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.