Senior Software Engineer (Device42 - Support)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 70,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

This Software Engineering role will support Device42, a company recently acquired by Freshworks in June 2024. Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets. With the integration of Freshservice and Device42, Freshworks now provides a more robust IT solution, featuring enhanced IT Asset Management (ITAM) capabilities. This combined offering allows us to deliver even greater value to our customers, streamlining their IT management and optimizing business performance. 

We are looking for a passionate and experienced Senior Software Engineer to join our Engineering Support team. In this role, you will collaborate closely with Customer Support, Product Management, and Feature Teams to investigate customer reported bugs and questions. You'll be responsible for developing and delivering high-quality backend code to address these customer bugs/issues to provide real, immediate, value to our users and enhance the overall customer experience. 

If you're an experienced developer with expertise in Python (Golang is a plus!) and are passionate about tackling challenging customer-reported bugs by diving deep into complex code, we'd love to meet you! 

Responsibilities:

• Work closely with Customer Support, Product Management, and Feature Teams to drive the investigation and resolution of customer reported issues
• Write clean, maintainable, and efficient code to implement bug fixes
• Be a resource for Customer Support to provide the best customer experience possible, through prompt responses and live debugging in customer environments

• 5-7 years experience in software engineering, with a proven track record in a fast-paced, complex environment
• Expert knowledge of Python and a deep understanding of its applications in backend development
• Strong experience working with Linux environments, with the ability to navigate and troubleshoot effectively 
• API-driven application experience: Proven ability to design and build APIs that are scalable, secure, and reliable
• Strong problem-solving skills and the ability to think critically and collaboratively in a team setting
• Hands-on experience with Vue.js (or similar frontend frameworks) is a plus
• Familiarity with cloud-native technologies and their integration into applications is a plus 
• Experience working with third-party application integrations is highly desirable 
• A working knowledge of networking, IT infrastructure, and how these elements interact with application development is a plus.

This role is based in the Greater Boston area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$137,100 - $167,000 USD Base Salary

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.