Customer Operations Specialist - job 1 of 2

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

About the Client (Parsel)

Parsel is a logistics and operations platform designed to simplify and optimize supply chain processes. By leveraging advanced technology and customer-centric solutions, Parsel streamlines order management, enhances customer service, and ensures efficient delivery operations. Their commitment to operational excellence drives innovation in the logistics sector, providing clients with seamless and reliable services.

Role Overview

We are seeking a detail-oriented Operations Specialist to join the Parsel team on a full-time, permanent basis. In this role, you will manage end-to-end logistics processes, facilitate order creation, and maintain strong client relationships. The ideal candidate thrives in a fast-paced environment, is a proactive problem solver, and has excellent communication skills.

Key Responsibilities

• Oversee the initiation and processing of customer orders, ensuring accuracy and efficiency.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Coordinate shipments, transportation, and deliveries to ensure timely and accurate fulfillment.
• Maintain open and effective communication with internal teams and external stakeholders.
• Identify and resolve logistics challenges by implementing effective solutions.
• Prepare and analyze logistics and customer service reports to track performance.
• Ensure compliance with regulatory requirements and manage necessary documentation.
• Continuously identify and implement process improvements to enhance operational efficiency.

Qualifications

• 1-3 years of experience in logistics, operations, or supply chain management.
• Bachelor’s degree in Business, Supply Chain Management, or a related field preferred.
• Strong problem-solving skills with a proactive approach to resolving operational issues.
• Excellent communication and interpersonal skills to manage client and team interactions.
• Proficiency in using spreadsheets (Google Sheets, Microsoft Excel) for tracking and reporting.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in improving processes and identifying efficiency opportunities.

Compensation and Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth within the company.
• Collaborative and supportive work environment.