IT Support Level 3

Responsibilities

• Assist company in back-end infrastructure based on Kaseya Tools. Roll out Dark Web,
• Rocket cyber, BullPhish, Saas Alerts, rapid fire tools, vPen Test to name a few. Experience not required. We will train.
• Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products.
• Installation, configuration and maintenance of Windows Server and other servers.
• Medium/high management of programming languages required for the installed services.
• Analysis and Comparison of different IT services to select the optimal ones for customers.
• Create scripts to help modernize and automate background processes and procedures.
• Create training for in-house staff and clients.
• Optimization and scalability of purchased hardware and software.
• Installation, configuration and maintenance of Email and DNS services, among others.
• Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Datto EDR, Todyl, among others.
• Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others.
• Installation, configuration and maintenance of backup and virtualization platforms such as Datto, VEEAM, MSP360, NinjaOne, among others.
• Generation of troubleshooting documentation and software management on platforms such as ITGlue. Good Customer Service.
• Installation, configuration, and maintenance of ticketing systems such as Kaseya BMS.

• Access to the highest technical resources available for troubleshooting or creating new features.
• Administration of Office365, Google Workspace or AWS.
• Troubleshooting of Windows, Linux, macOS, Windows Server, among others.
• Remote software installation and management.
• Experience in local network administration and IP addressing.
• Excellent skills in Customer Service, Ticket activity management and creating documentation for companies.
• Administration of Email filters, DNS and IT security tools.
• Backup, Firewall and Virtualization software administration.
• Advanced administration in servers and cloud services.
• Handling of programming languages to automate tasks.
• Installation and maintenance of servers and cloud services.
• Experience with different network administration software.
• Constant evaluation of how to optimize and improve the applications offered to customers.
• Experience and certifications in each of the services offered to customers.
• Ability to find sales opportunities for sales to present.
•  Understanding of Kaseya Products but NOT required.

Schedule: Monday Through Friday up to 20 hours per week 8 am to 5 pm ARIZONA TIME. (GMT -7-00) Mountain Time (US & Canada)

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.