Fraud Detection Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center Fraud Detection to lead a team focused on fraud detection and service excellence.

Key Responsibilities

• Develop and coach fraud detection agents to achieve performance goals and maintain a high-performance culture
• Manage employee performance, including coaching, tracking progress, and implementing corrective actions as necessary
• Analyze transaction patterns and manage escalated member issues while ensuring service level commitments are met

Required Qualifications

• Associate's degree or equivalent combination of education and experience preferred
• 3-5+ years of experience in Contact Center or Fraud Detection Operations
• 2 years of team lead or supervisory experience
• Knowledge of Contact Center or Fraud Detection best practices
• Familiarity with third-party vendor systems and contact center metrics