Senior Customer Strategy & Operations Associate

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, Formlabs is now one of the leading 3D printer manufacturers in the world. Our internal sales and services teams, as well as a network of more than 100 distribution partners represent us throughout the globe across various verticals. The Customer Strategy and Operations team drives key go to market initiatives, and supports sales and services leads with planning, insights, process optimization, and project management, thereby enabling Formlabs to deliver the best customer experience in 3D printing across the globe.

We are looking for somebody who is excited to set the strategic direction and design of the sales & service organization. You should be able to leverage data, strong business acumen, & operational rigor to create systems and design programs that will help transform the GTM organization. You’ll work across stakeholders teams across the company (GTM, product, operations, etc) to ensure the delivery of high quality initiatives to increase sales results & team efficiency. If these ideas excite you, join our team as a Senior Strategy, Operations, and Analytics Associate.

The job:

• Deliver on quarterly Objectives & Key Results (OKRs) in a timely fashion with demonstrated leadership and impact
• Help define the strategic direction of the GTM organization by identifying opportunities for us to implement new strategies to drive growth and/or efficiency.
• Serve as an advisor to operational leadership (sales, service, GTM teams) to help them achieve their objectives

You:

• Degree in Engineering, Economics, Operations, Physics, Math or related field
• 1+ years of experience in business operations, consulting, or technology
• Demonstrated ownership of ambiguous projects and self-defining objectives/priorities
• Strong analytical skills with the ability to pull together your own data to generate insights
• Sense of ownership and urgency with objectives & priorities
• Able to operate on their own with high autonomy in ambiguous situations.

Bonus Points:

• Knowledge of SQL and/or data visualization tools

Our Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• Low cost fund options in our 401K and access to advisors 
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.