Resource Coordinator

We’re Hiring – Resource Coordinator

Salary – £26,000 (DOE)

Location – This role can be based from any Focus Group Office

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Our team of Resource Coordinators are responsible for the effective scheduling, management and support of our Field, Remote and Consultancy teams. The coordinators work closely with both the engineering and service delivery teams to ensure the most cost-effective usage of engineering resources.

Key Responsibilities:

• Review orders provided throughout the business to ensure they meet all pre requirements and can be scheduled for a suitably skilled engineer.
• Strive to meet and exceed the resourcing KPI’s associated to travel time, overtime spend and failed visits.
• Effectively communicate with engineers on complex requirements including the approval of overtime requirements, stay overs and multiple engineer projects.
• Communicate with customers and internal stakeholders on changes to engineering such as sickness, over-running jobs or projects completed ahead of schedule.
• Review engineering notes to ensure they are communicated to internal stakeholders.
• Pass jobs to relevant teams for invoicing or costings, where required.
• Support engineers in relation to logistical requirements including accommodation bookings, identification of stock locality and changes to schedule.

Skills & Experience:

• Strong attention to detail.
• Highly organised and able to manage multiple engineering requests simultaneously.
• A quick and logical thinker.
• A good geographical knowledge of the UK.
• Able to react to changing requirements and priorities.
• Be able to work efficiently by themselves and as part of a team.
• Excellent written and verbal communication skills.
• Ability to be able to work independently where required.
• A desire to grow and expand your technical knowledge and customer service skills.

Nice to have:

• Prior experience in an IT or Telecom Support or Delivery role.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

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