Customer Support Executive - Cape Town, South Africa

About FIXR

Here at FIXR we’re on a mission to be the number one Event Intelligence and ticketing platform globally. Ticket sales and event management can typically be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers. Not only that, we provide our organisers with data intelligence and insight that help profile their ticket buyers  in order to retain and grow their audience over time.

This is an exciting opportunity to join our close knit team as we experience record sales and lead the charge in providing enterprise grade data intelligence to an underserved events market.

This is a hybrid role based in our Cape Town office 3 days per week. You will have the opportunity to support customers in a number of territories we operate in, including South Africa, the UK, Europe and the US. You will join a team of like-minded consultative, entrepreneurial individuals who work cohesively to achieve our goals. We will, in turn, support you to be at your best with flexibility, generous remuneration packages and benefits designed to ensure rest, wellbeing and fun alongside engaging and purposeful work.

Our customers are at the heart of everything we do, and we need a resourceful, proactive and self-starting Customer Service Executive to help us continue delivering exceptional customer service and support as we scale.

We’re looking for someone to:

• Deliver quality and passionate customer service through multiple channels (calls, email, live chat, social media)
• Resolve customer enquiries quickly and efficiently
• Manage, investigate, and resolve customer complaints where necessary
• Record information accurately into our internal systems
• In time, help with additional tasks relating to account management, including client support matters
• Work within a fast-paced environment

What we’re looking for:

• Previous experience in a customer facing role - Intercom or Zendesk a major plus
• Strong written and verbal communication skills
• Exceptional telephone manner and confident on the phone
• A positive and enthusiastic approach to work
• Passionate about helping our customers and your team
• Organised with high attention to detail
• Flexible and able to multitask efficiently
• Strong IT skills

💰 Competitive salary plus bonus.

🪑Hybrid environment. We have an office in Cape Town and our team are office based for 3 days a week

🎁 Holiday perks. Claim a bonus holiday day for every year you are with us

🧑‍🏫 L&D budget for you and your team.

👫 Inclusive, social culture. Fun and dynamic with regular socials

🎟 Free tickets for FIXR events

At FIXR, we consider diversity a strength – inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.