Maintenance Technician II

As a Maintenance Technician II at FirstKey Homes, your primary responsibility will entail responding to maintenance requests from our residents, ensuring that their single-family rental homes are well-maintained and functioning smoothly. This includes carrying out repairs on appliances, plumbing, electrical systems, and more. You'll also play a vital role in maintaining safety standards and monitoring the conditions of the properties.

To qualify as a Maintenance Technician II at FirstKey Homes, candidates typically need a high school diploma or equivalent and significant experience in general maintenance and repairs. Knowledge of electrical systems, plumbing, HVAC, and safety regulations is essential, as well as strong customer service skills to ensure our residents have a positive experience.

As a Maintenance Technician II at FirstKey Homes, you'll enjoy a comprehensive benefits package that includes competitive wages, health, dental, and vision insurance, retirement plans with a 401k match, generous PTO including paid volunteer time off, and opportunities for tuition reimbursement. Plus, team events and career advancement prospects make this role even more rewarding.

At FirstKey Homes, we take your professional development seriously. As a Maintenance Technician II, you can participate in our mentorship programs, continuous learning opportunities, and certification reimbursements to help you hone your craft and grow your career in maintenance.

The work environment for Maintenance Technician II at FirstKey Homes is friendly and collaborative. You’ll work both independently and as part of a team, with a strong emphasis on customer service. Our supportive culture ensures that you feel valued and acknowledged for your efforts while maintaining a flexible and accommodating workplace.

Yes, a valid driver's license is a requirement for the Maintenance Technician II position at FirstKey Homes. The role involves driving to different properties to perform maintenance tasks, so having a reliable means of transportation is essential.

As a Maintenance Technician II at FirstKey Homes, you will have access to the necessary tools and equipment provided by the company. This includes items for general maintenance, repairs, and safety protocols to ensure you can perform your job effectively and safely.

When asked about your experience with HVAC systems, be sure to explain the types of systems you have worked with, any relevant certifications, and specific repair or maintenance tasks you have completed. Discuss any troubleshooting you’ve done and emphasize your ability to identify issues and implement solutions effectively.

To demonstrate your prioritization skills, outline your approach to assessing the urgency of maintenance requests. Mention your method, such as using a checklist or communicating with residents to understand their needs better. Emphasize your commitment to customer service and ensuring resident satisfaction.

For this question, recount a specific challenging repair that illustrates your problem-solving skills and technical abilities. Detail the situation, how you approached the challenge, the tools you used, and the outcome. This will showcase your expertise and determination.

It's critical to express your understanding of safety regulations and how you implement them. Discuss your familiarity with OSHA and EPA standards, along with procedures you follow for safe repairs and handling tools. Share an example of how you prioritized safety and ensured compliance in past positions.

Discuss your customer service philosophy and any experiences interacting with residents or clients. Highlight communication skills, empathy, and your ability to handle challenging situations positively. Providing examples of past experiences will strengthen your answer.

Outline a systematic approach to general maintenance and repairs, emphasizing your attention to detail and thoroughness. Discuss any preventive measures you take and your ability to create and follow maintenance schedules to ensure timely repairs.

Explain your approach to troubleshooting equipment failures, including your ability to diagnose problems quickly. Mention how you communicate with residents about delays and the importance of keeping them informed throughout the process.

Discuss the systems or methods you use to track maintenance requests, whether it’s software, spreadsheets, or written logs. Highlight the importance of keeping organized records to manage workload and follow up on pending requests promptly.

Share a specific example of a time when you collaborated with colleagues on a maintenance project. Discuss communication strategies, how tasks were delegated, and how you contributed to a successful outcome. This reflects your teamwork skills and ability to function within a team.

To answer this positively, share your passion for problem-solving, helping others, and the satisfaction of seeing a job well done. Explain how you take pride in maintaining safe and comfortable living conditions for residents, emphasizing your dedication to the role.