HRBP

SUMMARY OF RESPONSIBILITIES 

The Human Resources Business Partner (“HRBP”) provides HR support, as required, to centralized Operations functions, including Leasing, Central Operations, National Service & Construction, and Marketing (~100 team members). In addition, this role will provide HR support to the Atlanta Market office, as required by the Director HRBP East, and to corporate functions, as required by the CHRO. As outlined in the Essential Duties below, HR support includes guiding and coaching managers, leaders and employees on employment related issues, as well as supporting the delivery of FirstKey Homes’ people processes and engagement initiatives. In this multi-faceted role, the HRBP will also serve as the central point of coordination for Employee Relations (ER) company-wide, enabling consistency and alignment through the effective management of ER tools, systems and processes. This role is expected to work 3 days per week in the Market Support Center and 2 days per week in the Atlanta Market office. 

ESSENTIAL DUTIES 

• People Processes:  Supports the effective delivery of HR programming and initiatives, as well as people processes (e.g., performance reviews, talent acquisition, succession planning, engagement survey feedback, etc.). Monitors and evaluates the effectiveness of HR tools, programming and initiatives and provides recommendations on where adjustments need to be made. Collaborates effectively with the broader HR team to develop people processes and tools that address trends and support stakeholder needs. 

• Organizational Change:  Facilitates and supports organizational change initiatives by collaborating with HR team members to develop and implement change management strategies that align with company objectives. Monitors progress and feedback throughout change processes. 

• Team Member Feedback:  Analyzes the results of employee surveys, focus groups, or exit interviews. Shares trends with HR or leadership that leads to improvement or sustainability. Follows-up through outreach to employees and managers and investigates as necessary. Assesses trends in employee feedback and makes recommendations to senior leaders on solutions that will support employee engagement and retention. 

• Consult and Coach: Provides consultation, guidance and coaching to leaders to address employee behavior and performance concerns, providing guidance and assistance with the development and delivery of appropriate feedback or corrective/disciplinary actions. Consults, coaches, and educates employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment. Assesses trends and makes recommendations to senior leaders on solutions that will ensure compliance with all Federal, State, local employment regulations as well as company policies. 

• Employee Concerns & Investigations: Investigates, resolves and monitors employee complaints, concerns, and employee relations conflicts, including those that require partnerships with managers to determine appropriate action on performance management challenges, workplace disputes and conflict resolution. Gathers and analyzes evidence, applying relevant laws, policies, and past practice to reach conclusions.  Effectively summarizes findings and mitigation opportunities and ensures timely follow-up. Independently manages assigned casework, bringing disciplinary actions and investigations to closure rapidly and definitively. Ensures a proactive, fair, and consistent approach to resolutions by developing and maintaining excellent working relationships with employees and managers.  Is viewed as a fair and impartial source for conflict resolution.  

• ER Systems & Reporting:  Creates and maintains accurate and complete reports and systems that track employee relations cases and data.  Maintains clear, concise reporting on employee relations issues, including performance, terminations, investigations, remedial steps, and related actions.  Prepares monthly, annual, and ad hoc reports and presentations as needed. Assesses trends in employee relations matters and makes recommendations to senior leaders on solutions that will continue to protect the safety, morale, and productivity of the FKH team. Enables the transition to improved ER tools, systems or reporting. 

• ER Subject Matter Expert:   Demonstrates understanding and knowledge of FKH policies, procedures, benefits and compensation programs. Demonstrates understanding and knowledge of employment laws and regulations. Provides expertise collaboratively with other departments including Learning & Development and Compliance. Assists internal and external legal teams with responses to DOL claims, agency charges, EEOC claims, and attorney demands by partnering with appropriate team members and departments to gather and provide pertinent information.  

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

REQUIRED EDUCATION AND EXPERIENCE  

• Bachelor’s degree in Human Resources, Business, Management, or related field; or equivalent work experience 

• 10 years of professional human resource strategy and execution experience, including 7+ years resolving complex employee relations issues. 

• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 

• Experience with Human Resource policy and law (e.g, SHRM guidelines, DOL and EEOC regulations, and employee grievance/relations) 

• Experience in talent development and coaching employees, including managers 

• Experience working with and advising leaders across various levels of an organization in a strategic, professional manner  

• Experience dealing with significant employee relations issues, including investigations  

PREFERRED EDUCATION AND EXPERIENCE  

• Professional Human Resources (PHR) certification a plus 

• Experience working with team members from disperse geographic locations 

• Experience working with UKG or similar Human Resource Information System (HRIS) a plus 

• Experience working in a fast pace, high-performance company 

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.