eCommerce Project Manager

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC’s") eCommerce team, we are leveraging Shopify to deliver a seamless and optimized online shopping experience for musicians all around the world – and spanning the FMIC portfolio of brands.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

Scottsdale, AZ is the preferred location for this Project. Manager, but consideration may be given to remote candidates.

We are looking for a thoroughly organized, detail-oriented, and highly driven eCommerce Project Manager to join our team and help deliver our strategic Shopify project roadmap, while also providing efficient service for day-to-day needs from the surrounding business. The role requires extensive daily coordination and interaction with a cross-functional eCommerce team distributed across multiple offices in the US and abroad. The Project Manager is ultimately responsible for progressing and communicating project activities from ideation, discovery, development and assessment through QA, deployment, and smooth go-to-market.

Essential Functions:

• Work with eCommerce team to define the tools, processes and procedures required to support typical “day in the life” eCommerce team activities such as:
  • Create an automated request intake and prioritization process
  • Establish and maintain a predictable cadence of sprint ceremonies 
  • Ensure all QA, deployment, and go-to-market activities are well coordinated and well communicated to appropriate stakeholders
• Assemble detailed project plans, resource estimates, timelines and cross-discipline Gantt charts for large road mapped eCommerce projects. Projects may include (but are not limited to) site optimization and growth efforts, vendor and service integrations, site merchandising enhancements, global market expansion, and core internal business system integrations.
• Host productive and economic meetings needed to ensure successful delivery of both large road mapped and smaller day-to-day requests.
• Provide robust reporting to internal stakeholders detailing project statuses, risks, change requests, and overall progress toward completion.
• Host regular roadmap review sessions with key eCommerce stakeholders to capture new project requests and ensure accurate prioritization of existing queue based on changing business needs.
• Identify appropriate cross-team intake and handoff milestones to ensure smooth QA, deployment, and go-to-market of all completed work.

Qualifications:

• 7+ years of experience as a project or program manager
• Bachelor’s Degree in Business, Applied Science, Management Information Systems or related field preferred – or equivalent professional experience as a project planner and Scrum Master
• A PMP or CAPM certification or work experience demonstrating equivalent competency
• Excellent written and oral communication skills, including the ability to effectively detail technical topics for both technical and non-technical audiences
• Top-notch organization skills and a self-starter attitude
• Experience with project management tools such as Jira, Confluence or Trello
• Demonstrated experience with managing Shopify-related projects strong plus
• Experience with managing external vendors and consultants desirable
• Experience with Jira, Confluence, Trello or equivalent project tracking tools
• Knowledge of e-Comm conversion funnels, typical integration workflows, and processes, as well as international eCommerce requirements nice to have

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.