Customer Service Representative

Join our team as a Customer Service Representative, serving clients throughout the Denver metro area.

In this role, you’ll support customers with their insurance needs—both in person and over the phone—by assisting with policy questions, processing updates, and ensuring every client has a smooth, positive service experience.

Responsibilities

• Assist clients with policy questions, billing, changes, and general account support
• Process renewals, coverage updates, and service-related requests
• Identify customer needs and recommend appropriate insurance products
• Maintain accurate, detailed records of all customer interactions
• Communicate clearly and professionally via phone, email, and in-person (if applicable)
• Work with internal teams to resolve more complex service issues
• Stay current with company guidelines and basic underwriting principles

Work Environment

• Positions available in various Denver-metro offices
• Professional and collaborative team atmosphere
• Clear growth opportunities within the Farmers Insurance network

What We Offer

• Base pay + bonus opportunities available
• Marketing tools, CRM access, and lead generation support
• Ongoing training and mentorship from district/agency leadership
• Resources to support licensing transitions and onboarding

Job Types: Both Full-time and Part-time available

Qualifications

• Willingness to obtain a Property & Casualty license (study materials provided by Farmers at no cost)
• 1–2 years of prior insurance industry experience preferred - but not required
• High school diploma or equivalent required
• Strong interpersonal and communication skills (handling 50-100) calls daily
• Organized, detail-oriented, and comfortable handling multiple priorities
• Familiar with basic Microsoft computer applications and data entry
• Bilingual (Spanish/English) highly encouraged to apply

Availability by Agency:

• 401K
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance