Executive Director of Workforce Planning

Job Summary

A company is looking for an Executive Director of ACS Workforce Planning & Optimization.

Key Responsibilities

• Develop and maintain staffing models, shift schedules, and coverage strategies for case-review-driven work
• Ensure staffing coverage meets compliance requirements and proactively identify SLA risks
• Lead evaluation and deployment of workforce management technologies for operational efficiency

Required Qualifications

• Approximately 10-15 years of experience in workforce or operations planning within a regulated environment
• Proven ability to lead teams managing non-phone-based workloads in compliance-sensitive operations
• Strong background in healthcare operations with familiarity in CME regulations
• Experience implementing and optimizing workforce management systems
• Expertise in KPI reporting and performance-based planning