Director, Client Strategy and Account Management

We are seeking a strategic and dynamic Director of Client Strategy and Account Management to lead a team of Account Managers while being responsible for the strategy for Everly Health’s top enterprise partnerships. These include major diagnostic labs and national payers. This role will be instrumental in managing and expanding these high-impact relationships, ensuring operational excellence, and aligning client goals with Everly Health’s innovative diagnostic and virtual care solutions.​

• Lead a team of Account Managers, fostering a high-performance culture focused on client satisfaction and growth.  Drive continuous improvement aligned with key retention and growth KPIs. Proactively analyze client business needs and the evolving healthcare landscape to identify future opportunities and challenges.
• Develop and execute strategic account plans for top-tier clients, strategic clients, growth clients, status clients and streamline clients, and aligning Everly Health’s offerings with client objectives. Develop a deep understanding of client business goals, market pressures, and strategic priorities. Grow strategic account through building new net products to sell and support sales in growing net new logos with client management.
• Serve as the primary executive contact for key accounts, building and maintaining strong, long-term relationships with senior stakeholders.
• Serve as the voice of the client for internal prioritization and execution decisions as we build new relationships with new clients and companies, and assess market sizing for growth strategy of client list.
• Collaborate cross-functionally with internal teams (e.g., Product, Operations, Clinical, Legal) to ensure seamless service delivery and client success. Champion client needs within Everly Health to influence product development and service enhancements.
• Drive revenue growth through upselling and cross-selling opportunities within existing accounts. Develop strategies to enhance client value and strengthen partnerships, leading to increased client lifetime value and retention. Navigate complex enterprise sales cycles, initiate direct client engagement, secure meetings, and build and manage a strong sales pipeline.
• Apply a thoughtful, strategic, and client-centric mindset to sales activities, tailoring solutions to meet the unique needs of healthcare and life sciences organizations. Use a clear understanding of payer, provider, biotech, and healthcare services markets, with the ability to stay current on market conditions, competitor strategies, and evolving industry trends.
• Monitor account performance metrics, preparing and presenting regular reports to internal leadership and clients. Utilize data-driven insights to understand client performance, identify areas for improvement, and proactively offer solutions.
• Identify and mitigate risks to client satisfaction and retention, proactively addressing issues as they arise. Establish proactive communication strategies to ensure ongoing client engagement and address potential concerns before they escalate.
• Stay informed about industry trends, regulatory changes, and competitive landscape to inform strategic decisions. Anticipate the impact of these changes on client businesses and proactively advise them on potential strategies and solutions.
• Develop and implement client retention strategies that foster strong loyalty and long-term partnerships. Establish clear communication channels and governance structures for effective client management, ensuring alignment on goals and expectations.
• Synthesize and provide key insights for different verticals including book of business trends, risks and key areas of growth.Work closely with clients to understand their constantly changing business conditions and resolve complex challenges, ensuring consistently high customer satisfaction.

• Bachelor’s degree in Business, Healthcare Administration, or a related field; MBA or advanced degree preferred.
• Minimum of 15 years of experience in healthcare industry, with at least 10 years in a leadership role.
• Proven track record of managing and growing strategic accounts, particularly with diagnostic labs and health plans.
• Strong understanding of healthcare operations, payer-provider dynamics, and diagnostic services.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze complex data to drive decision-making and strategy.
• Proficiency in CRM tools (e.g., Salesforce), data visualization platforms (e.g., Tableau) and emerging AI technologies and tools.
• Willingness to travel as needed to meet with clients and attend industry events.​