Account Manager, Inside Sales

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf-life studies.

We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you!

Account Managers (AM) (Inside Sales) should be proactive, organized and have the ability to execute. The AM will be responsible for winning new business through lead generation and growing the business through daily interactions with clients. AMs should have a proven record of accomplished client management, meeting and exceeding sales targets and delivering a best-in-class customer experience.

Essential Duties and Responsibilities:

• Achieves annual sales plan and sales targets through transactional accounts on a global basis.
• Handles inbound client calls, qualifies clients and grows client relationships at the appropriate levels.
• Handles all passive lead generation
• Handles all aspects of the client relationship- quoting, on boarding, selling services, answering daily questions regarding testing, results, pricing, etc.
• Collaborates effectively with account executives in business unit; brings potential opportunities to their attention.
• Transfers accounts and client information to Account Owners, as applicable
• Manages annual expense budget.
• Expands client requests upselling for business unit.
• Provides monthly sales activity reports to management.
• Develops client call cycle to achieve objectives and sales plan; follows up on leads.
• Provides general intelligence on key competitors.
• Sells the business unit’s capabilities and differentiation frameworks via web meetings, trade shows, email communication, etc,
• Recognizes and communicates sales opportunities for other business units.
• Sets and manages customer expectations.
• Collaborates with companywide resources to achieve superior customer satisfaction.
• Organizes and hosts client visits if required.
• Uses internal tools to manage internal communication and document territory and client information as required for the business unit.
• Responsible for Opportunity Management and accurate pipeline forecasting.
• Maintains frequent email and phone contact with clients.
• Periodic contact of all current clients for cross selling and new product information.
• Leverage Marketing, SMEs and Opp staff for leads and collateral to heighten clients’ awareness of BU services; tap into thought leadership and share existing collateral including Websites, press releases, e-news, e-blast targets, new product releases.
• Co-calling on accounts with other account owners to promote BU business; providing scientific/technical credibility.
• Evaluates quotations for territory and provides inputs to ensure client and company requirements are met.
• Collaborates effectively with sales executives from other Covance units to bring potential opportunities to their attention.
• Assists in determining margins and pricing with leadership and finance
• Participates in proposal scope development as appropriate.
• Supports Client Services and other Commercial team members as needed
• Leverage Social selling and outbound initiative including but not limited to Linked In, e-blasts, and web conferences, Regional meetings, target account events, global trade shows in local venue, local symposia.
• Establishes, nurtures and grows client relationships at the appropriate levels.      

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required.

• 2+ years sales (or relevant) experience selling services directly to the pharmaceutical and biotech section with direct interaction with mid-level and executive level decision makers
• 2+ years of client management (i.e. transactional client relationships)
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Organized, systematic and ability to execute

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.