Aftermarket Service Coordinator

About Us:

Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection, and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solutions to various process industries, including mining, food, recycling, packaging, and aggregate. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures, and markets on six continents through 12 wholly-owned international subsidiaries and an extensive sales representative network.

About the Role:

We are seeking a proactive Aftermarket Service Coordinator to support our service operations and ensure high levels of customer satisfaction. This multifaceted position acts as a key support to the Service Manager, providing essential backup and handling a diverse range of responsibilities. The ideal candidate will possess strong organizational skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Daily tasks include diligently answering phones and emails, effectively dispatching service personnel, and serving as the primary point of contact for key customer accounts.
• Beyond customer interaction, the coordinator manages logistical aspects such as coordinating and ordering team lunches, shipping equipment to subcontractors, and completing necessary vendor paperwork.
• Handle administrative duties like creating service orders, handling service billing and quoting, and meticulously maintaining accurate logs of all service requests.
• Collaborates closely with sales representatives and engineering teams and provides backup support for spare parts management when needed.
• Work Overtime as required
• Perform other related duties as assigned by the manager to contribute to the overall efficiency of the service department.

• Cheerful and professional with exceptional interpersonal, organizational and verbal and written communication skills to interact with audiences including customers, outside sales representatives, and all levels of internal organization.
• Advanced computer skills (testing certificates) to include proficiency in Excel, Word and PowerPoint in Microsoft Office Suite
• Professional and detail-oriented, accurate typing and editing skills, proficiency with office machines and equipment.
• Ability to multitask and coordinate several projects simultaneously while prioritizing appropriately as well as monitoring deadlines.
• Strong sense of urgency and problem-solving skills.
• Ability to work without direct day-to-day supervision.

• 401(k)
• Employer 401(k) matching

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Hourly Pay Range - $22.00/ Hr. to $25.00/ Hr. (Commensurate with Experience)

Eriez is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race/ethnicity, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.