Emergency Assistance Specialist (925658)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• In this role, you will be a part of the Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.
• Manage client information in the database and see each client through to completion.
• Support management by gathering needed data and generating reports.
• Assist with new participant orientations and assembling all necessary informational materials or packets.  
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments
• Seek out process improvements to improve the company
• Manage and direct office communications
• Conduct interactive interviews with emergency assistance applicants and review all applications.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities. 
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Additional duties as assigned.

• Self-motivated and flexible team player.
• Strong organizational, interpersonal, and communication skills.
• Driven and comfortable multitasking.
• Recognize and solve problems as they arise.
• Making connections with others both in person and over the phone.
• High School or General Education Diploma or higher and 1-2 years of customer service experience

• All your information will be kept confidential according to EEO guidelines.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of this role.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.