EdTech Customer Success Manager (Remote - US-Based)

🎓 We're Hiring: Customer Success Manager (Remote - US-Based)
🌎 Focus: K-12 clients in Texas, California, Florida & beyond
💼 Full-time | Remote | Competitive Salary + Benefits

Our client – a cutting-edge edtech company using AI to revolutionize how learning is assessed – is on the lookout for an experienced and relationship-driven Customer Success Manager to join their US team.

This is a strategic CSM role focused on partnering with K-12 schools and districts (especially in TX, CA, FL, and other key states), helping them get the most value from the platform, drive adoption, and ensure long-term success.

What you’ll be doing:
✅ Building and managing relationships with school and district leaders
✅ Leading onboarding, training, and rollout processes for new customers
✅ Acting as a trusted advisor, helping educators integrate the product into everyday practice
✅ Proactively identifying risks, solving problems, and delivering value throughout the customer journey
✅ Collaborating closely with product, sales, and support teams to elevate the customer experience
✅ Driving renewals and expansion opportunities within your portfolio

What we’re looking for:

✨ 5+ years of customer success experience in the edtech space

✨ Proven track record working with K-12 schools and districts in Texas, California, Florida, or similar states

✨ Deep understanding of education systems, district priorities, and the challenges educators face

✨ Strong communication and presentation skills – both 1:1 and with larger stakeholder groups

✨ Comfortable working independently in a remote, fast-paced environment

✨ Passionate about education, technology, and helping others succeed

Why you’ll love this role:

🌍 100% remote

🏫 Make a real impact in classrooms across the country

💡 Join a growing, mission-driven company at the forefront of edtech innovation

🤝 Work with smart, passionate people who care deeply about learning

💸 Competitive pay, benefits & opportunity for growth