IT Systems Analyst (III)

About Envato

Everything we do is to empower creative professionals to thrive, with unlimited access to high-quality assets, tools, tutorials and more. Essentially, we exist to empower creatives to thrive. 

We proudly support the lives of creative professionals all over the world, from web developers and graphic designers, to marketers, videographers, photographers and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love.

We’re a global values led company, blending purpose and profit, and a passionate B Corp we are committed to making a positive impact on the communities we engage in. We have long embraced flexible ways of working, and we’re proud of how we keep our global team connected. Our roles can be based across Australia, New Zealand and Mexico. 

You can read more about us on our company blog, including news of our acquisition by Shutterstock Inc in 2024. 

About the Role

Reporting to the Senior IT Operations & Technology Experience Manager, the  IT Systems Analyst (III) is a solid contributor in a Global role, and is responsible for executing a broad range of technical and operational activities including gathering and transforming requirements into system design, support, manage and maintain systems, analyse data to identify existing problems and craft solutions. 

About the Team

The IT department is part of the Technology division supporting Envato employees located across Australia, New Zealand, Mexico, and the United States. The purpose of the IT area is to provide sustainable and secure high quality technology experiences that enables staff to succeed. The team does this by collaborating as trusted partners with internal teams, innovating with automation, knowledge and support and providing platforms, tools and processes that empower staff capabilities. 

• Understands and analyses business requirements in order to implement technical solutions
• Collaborates within the team and across business groups to analyse and provide technology solutions to business problems
• Manages stakeholder interactions and expectations
• Supports improvement activities for systems and business flows eg staff on-off board 
• Acts as an Escalation point for IT support team for technical solutions
• Participates in IT related communication awareness and training activities covering hardware, applications, problem solving, knowledge management and cybersecurity
• Learns and applies problem solving methodologies and identifies continual improvement opportunities
• Provides guidance and training where appropriate on technology services
• Takes ownership of a specific piece of work within a technology process lifecycle or project in addition to BAU activities appropriate to skill level, seeking assistance and guidance from the team, more senior analysts, architects, and managers.

• Business analysis and Technical systems experience (3+ years)
• Required strong SaaS management experience of internal systems including: Okta, Okta Workflows, Google Workspace, Jamf Pro, Jamf Protect, Slack Enterprise Grid, Office 365, n8identity, the Access Hub
• Global experience working across multiple countries and timezones
• Experience providing IT support in environments subject to SOX (Sarbanes-Oxley) compliance, with an understanding of IT General Controls (ITGCs) and their application in day-to-day support operations.
• Great customer service skills, with a customer centric mindset
• Excellent communication skills, both written and verbal
• Strong technical skills with both PC and Mac platforms
• Great technical all-rounder, troubleshooter, generalist
• Have a great understanding of both hardware and software computer fundamentals
• Proactive, organised and able to communicate with customers and colleagues effectively
• Demonstrated ability to plan and prioritise processes and tasks
• Sound ability to gather, analyse and interpret business needs and develop and configure appropriate software solutions
• Ability to handle and resolve complex incidents and technical escalations from IT support teams.
• Tertiary qualifications in Information Technology and/or industry experience or  qualifications
• Ability to speak Spanish would be advantageous

Life at Envato

• Flexible Working - Remote-first with flexibility for you to manage work and life as you need. 

• Work from Anywhere - Apply to work in another location for up to 3 months per calendar year.

• Connection Budget - An annual budget to connect with the team IRL where and when possible.

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

• Home Office Allowance - A contribution towards your set-up and a monthly allowance to support work from home costs.

• Wellbeing - Access to a holistic assistance program that provides support in many areas of life and health.

• Volunteer Leave - 2 days per calendar year to volunteer and give back to the community.

• Parental Leave - 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.

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Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you’re keen to apply and need reasonable adjustments please let us know.

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