Customer Service Representative

Customer Service Representative at Envalior

Join us in our mission to shape the future of high-performance materials! At Envalior, we are looking for a dedicated Customer Service Representative who is committed to providing top-notch service to our customers. You will be an integral part of our team, ensuring that orders are received, processed, and executed efficiently and accurately.

Your role involves not only answering customer inquiries but also proactively managing customer relationships and addressing their needs with care and efficiency.

Key Responsibilities:

• Process and manage customer sales orders, ensuring material availability, correct pricing, and accurate data entry into the ERP system.
• Monitor and track open orders, communicate shipping updates or delays to customers, and coordinate with logistics and planning teams as necessary.
• Handle customer returns, replacements, and complaints, ensuring effective communication and documentation.
• Act as a liaison between customers and internal teams, including sales, product management, logistics, finance, and supply chain management.
• Maintain and update customer data, process credit approvals, manage pricing updates, and handle vendor-managed inventory orders.
• Support financial processes, including issuing credit/debit memos, consignment reconciliation, and working with finance teams to manage account balances.

Requirements:

• Degree in Business Administration, Commerce, or a related field.
• Minimum of 5 years of experience in Customer Service or a similar role.
• Strong communication and interpersonal skills.
• Familiarity with SAP ERP systems is preferred.
• Ability to work in a complex, fast-paced environment.

WHY ENVALIOR?

Working for ENVALIOR means the opportunity to really contribute to improve people’s lives and solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. Envalior recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

Competitive Compensation:

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits:

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility:

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities:

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion:

At Envalior, our people drive our success, so it’s only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at pamela.izatt@Envalior.com.

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at Talent.Acquisition@Envalior.com.

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players: DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023. 

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We’re conscious that this is both a privilege and a responsibility – so, when we imagine the future, we’re guided by our key values to help us create a better world.