IT Support Specialist

With Enpal, we are pursuing the dream of building the largest renewable community in Europe.

How do we make that happen? We sell our solar systems, electricity storage and home charger for EVs which are integrated into an overall solution at an affordable all-inclusive rate.

True to the motto "digital, decentralized and 100% renewable", our heart beats both for the rapid development of a company and for combating the greatest challenge of our generation - climate change.

As we continue to expand, we are opening a new office in Tunis to support our teams across various functions. The IT Support Specialist will provide technical assistance to employees, addressing a range of Level 1 and some Level 2 IT support issues. This role involves troubleshooting hardware, software, and network issues via a ticketing system, as well as providing in-person and remote support. As a key part of the global IT support team, you’ll contribute to a smooth and efficient support process, utilizing our core technologies such as Microsoft Office 365, Intune, MS Defender, and TeamViewer. 

Key Responsibilities: 

• Respond to and resolve technical support requests from users, ensuring excellent service and timely responses. 

• Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops, MacBooks, iPhones, and Samsung Android phones. 

• Manage tickets in the Jira service desk system, escalating issues to higher support levels as needed. 

• Support end-users both remotely and on-site, providing guidance on the use of Microsoft Office 365, MS Defender, and other enterprise applications. 

• Assist with configuration and deployment of user devices, leveraging tools like Intune, Jamf (for Macs), and Snipe-IT for asset management. 

• Perform basic network troubleshooting and support, including the use of Meraki equipment and configurations. 

• Assist in setting up and troubleshooting meeting room equipment, TVs, and other audio/visual technology. 

• Maintain the local IT inventory and hardware stock 

• Prepare hardware for new onboarding and refresh returned hardware. 

• 3-5 years of proven experience in IT support or a related field, ideally in a corporate environment. 

• Familiarity with Microsoft Office 365, Azure, MS Defender, Jamf, Intune, and basic networking. 

• Strong problem-solving skills, customer service focus, and the ability to manage multiple priorities. 

• Excellent communication skills, with an ability to explain technical issues to non-technical users. 

• Fluent in English 

• Vendor management experience is a plus. 

• Bachelor’s degree (or equivalent) in information technology or computer science 

• Professional certification like CompTIA A+ or equivalent is preferred but not required. 

At Enpal, we are proud of the diversity of our team. No decisions are made on the basis of skin colour, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability or age, either during recruitment or employment. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.