Chief of Staff - COO

Chief of Staff - supporting the COO

Location: Madrid or Malaga - Hybrid: 4 days a week office based working, 1 day working from home
Reports To: Chief Operating Officer (COO)

About the Role:

We are seeking a highly motivated and experienced Chief of Staff to support our Chief Operating Officer (COO) in managing a diverse and critical portfolio across all aspects of our Operations, Transformation and Integration, IT Services, Cyber Security, and Banking Infrastructure. This role offers a significant opportunity to contribute to the operational efficiency and strategic execution across these key functions.

The Chief of Staff will act as a key support function to the COO, driving initiatives, facilitating performance management, enhancing communication, and ensuring the effective execution of departmental priorities. This position requires strong organizational, project management, and interpersonal skills, along with a solid understanding of business operations.

Key Responsibilities:

• Drive Performance & Objectives: Support the establishment and tracking of key performance indicators (KPIs) and Objectives and Key Results (OKRs) across relevant departments, ensuring a focus on delivery and results.
• Lead Key Initiatives & Projects: Manage and drive critical projects and initiatives on behalf of the COO, ensuring clear planning, timely execution, and effective communication of progress.
• Enhance Cross-Functional Collaboration: Facilitate communication and collaboration across various teams within the COO's remit to ensure alignment and efficient operations.
• Support Strategic Planning & Execution: Assist in the development and execution of departmental strategies and contribute to the achievement of overarching business goals.
• Organize & Facilitate Meetings & Events: Manage the planning and execution of key internal meetings, leadership sessions, and departmental events.
• Provide Analytical & Problem-Solving Support: Conduct analysis and contribute to the resolution of operational challenges, offering insights and potential solutions.
• Support COO Effectiveness: Assist the COO with planning, communication, and other tasks to optimize their time and impact.

Qualifications & Experience:

• Bachelor's degree in a relevant field.
• Proven experience (ideally several years) in project management, management consulting, or a similar role with exposure to operational environments.
• Demonstrated ability to manage projects, track progress, and drive results.
• Strong understanding of performance management principles and the use of metrics.
• Excellent organizational, communication (written and verbal), and interpersonal skills.
• Proactive and results-oriented with a strong sense of ownership.
• Proficiency in standard business software (Google sheets and Looker a plus)
• Experience within the financial services or technology sectors is advantageous.
• Fluency in English is essential. Proficiency in Spanish is a plus.

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