Account Manager

About Dreamdata:

Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue - something that wasn’t fully possible until now.

With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our US team (currently 10 and growing) and seeking an Account Manager for our NYC office.

The Opportunity:

As an Account Manager at Dreamdata, you will be instrumental in building and nurturing strong client relationships, ensuring exceptional customer satisfaction and retention, and identifying opportunities to drive revenue growth through upselling and cross-selling. You will serve as the primary commercial point of contact and overall relationship owner for our North American clients, ensuring their success and maximizing the value they receive from our platform.

This is a hybrid role, in office at our Hudson Yards Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.

Key Responsibilities:

• Conduct regular check-ins and strategic business reviews with clients.
• Proactively identify and address client needs and concerns, escalating issues as needed.
• Collaborate closely with internal teams, including Sales, Product and Customer Success to ensure client success.
• Provide strategic support to clients, focusing on maximizing their return on investment.
• Monitor client platform usage and identify opportunities for optimization and growth.
• Prepare and deliver compelling client presentations and detailed performance reports.
• Identify and pursue upselling and cross-selling opportunities to expand client relationships.
• Maintain accurate and up-to-date client records within our CRM system.

• 5+ years of experience within B2B SaaS, preferably MarTech or Big Data
• Minimum 3+ years of commercial experience, in new business, renewals, upsells and/or cross-sells
• A proven track record of driving revenue results for your customers and your company
• Strong presentation and negotiation skills, as well as a solid business acumen
• Entrepreneurial mindset and ability to work seamlessly across internal teams 

• Total OTE of $130-140k+ 
• Base salary of $100-120k, based on experience 
• Variable retention bonus 
• Commission on upsells/cross-sells 
• Health/Dental/Vision Insurance 100% Covered
• Equity 
• The excitement of helping to build and launch a rocket ship!