Customer Success Team Leader

As part of Docplanner Group — one of Europe’s largest health tech companies — DoktorTakvimi.com is Turkey’s #1 healthcare platform.

Every day, nearly 2.500 teammates around the world work toward a single mission: Helping people live longer, healthier lives.  And while we're at it, we make life easier for both patients and healthcare professionals.

Over the past 15 years in Turkey, we've built a culture that's uniquely ours. Our team defines it with three simple words: autonomy, appreciation, and flexibility.

We’re a team that questions the status quo, thinks independently, and isn’t afraid to try (or fail). We’re humble yet ambitious, honest yet direct, friendly yet laser-focused on results.

If you're ready to take action for a healthier future, your place might be right here.

You will be responsible for managing multiple Customer Success teams, reporting to the Customer Success Manager.

You will:

• manage a Customer Success Specialists  team

• launch and maintain first-rate services for our customers with the International CSl team

• develop and implement new methodologies to ensure maximum Customer Satisfaction 

• analyze team performance and provide coaching 

• provide top care for our existing customers

• achieve/exceed target KPIS: renewal%, upsell%, engagement, churn, and CSAT.

• identify and forecast risks and growth opportunities within the portfolio

• work closely with Sales, Financial, People, Revenue, Marketing and other Support teams to ensure an exceptional customer experience and resolve any customer issues locally and globally.

• reduce churn as the business evolves subject to the needs of the moment and of each product, improve customer adoption, ensure upsells, build lasting relationships and convert customers into engaged products.

If you:

• love building things from scratch

• have at least 5 years of experience in Customer Success

• know what Zendesk, Salesforce.com and Typeform.com mean

• have experience in leading teams

• speak English like a pro

• focus on results, not tasks

• are patient and understand the needs of others

• like numbers as much as you like people

then this job may be for you!

⚕️ Private health insurance

🌌Unlimited access to the Ifeel emotional well-being tool

🎂Free birthday leave to spend a day with your loved ones!

🏡 Work remotely

📈 Stock option plan after 6 months of working with us

🌅Every year 3 days of motivation leave 

💸 Performance bonusu