Admissions Operations Coordinator

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it.  As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide.  Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $26-30 per hour.

Compensation will be dependent upon geographic region, education, and experience.

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:  

•    401(k) 
•    Healthcare benefits 
•    Vacation and sick days
•    Employee referral program
•    Employee discounts to various stores, amusement parks, events, etc.
•    Continuing education (CE) programs and training
•    Weekly training opportunities 
•    Advancement opportunities within the organization 

It is the purpose of an Admissions Operations Coordinator to serve as the frontline triage for incoming faxes in a timely and professional manner. Furthermore, it is the Admissions Op’s purpose to provide other Admissions Team support, such as bed board management, web inquiries and other activities as-needed. This teammate will support both the eating disorder and mental health admissions teams.

Essential Job Functions:

• Monitor efax queue, upload faxes to existing charts, create prospect chart, complete outbound call to hospital to confirm referral was received, confirm LOC and best contact for follow up.
• Place fax prospects in unassigned queue or assign to available AC for call to family.
• Daily monitoring of KIPU census, ensure bed boards reflect open availability, move discharges down and update admits that have arrived at a facility.
• Complete phone, email and text communication as appropriate
• Communicate referral information to outreach and other appropriate parties to ensure, preserve, and enhance relationships.
• Conduct yourself in a professional manner at all times

As needed:

• Assist other ACs with their cases when necessary.
• Complete screening form to determine appropriateness for treatment
• Obtain insurance information & request verification or benefits when needed
• Any and all other duties that will assist in the proper running of the department and aiding families in obtaining care.
• Being prepared to assist with extended shifts when required to assist the team

Core Competencies:

• Highly detail oriented with excellent organizational skills
• Strong written and verbal communication and interpersonal skills
• Must demonstrate tact, initiative, resourcefulness, a professional manner, enthusiasm, and a non-judgmental attitude

• High school diploma required, Bachelor’s degree preferred
• Admissions Coordination experience is preferred, or other mental health or eating disorder treatment experience
• Experience using Salesforce, KIPU and Microsoft applications a plus

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.