Director of Front Office Operations

Job Summary

A company is looking for a FLEX Director, Front Office Business Process Platform Operations.

Key Responsibilities

• Lead the design and development of the future PMS strategy and growth initiatives
• Provide subject matter expertise on PMS systems and support new property openings, conversions, and acquisitions
• Collaborate with cross-functional stakeholders to align operational needs and integrate PMS with the Central Reservations System

Required Qualifications

• 4-year bachelor's degree from an accredited university in a related field or 8+ years of relevant hotel experience
• Experience with Property Management Systems, specifically OPERA PMS
• Operational experience with technology initiatives and processes
• Experience working with external finance/accounting and technology service providers
• Preferred experience with LightSpeed, OPERA, FSPMS, FOSSE