IT Support Generalist

DICA, an industry leader in safety and ground protection products, is seeking a proactive and solutions-oriented IT Support Generalist to join our team in Urbandale, IA.

Key Responsibilities

• Technical Support & Troubleshooting:
  • Provide frontline support for hardware, software, and business applications, including Salesforce, shipping software(s), Shopify, VoIP phone systems and Office 365.
  • Troubleshoot basic IT issues, ensuring minimal disruption to daily operations.
• Vendor & System Management:
  • Serve as a liaison between internal users and external vendors to coordinate solutions and maintain system efficiency.
  • Assist in onboarding new IT tools and optimizing existing software.
• Process Improvement & Training:
  • Identify opportunities to improve internal processes and streamline workflows through simplification and automation utilizing technology.
  • Provide user training and create documentation for software applications and best practices.
• Project Support:
  • Assist with IT-related projects, including automating the flow between systems (i.e. Salesforce ERP and Shopify), ensuring tasks stay on track and align with business needs.
  • Collaborate across teams to implement new systems and/or updates efficiently.

• Education & Experience:
  • Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• • 3+ years of experience in IT support, troubleshooting, or a related role.
  • Familiarity and admin experience with Salesforce, Shopify, shipping software(s), and Office 365 is preferred.

• Skills & Competencies:
  • Strong problem-solving and analytical skills with a proactive mindset.
  • Excellent communication and ability to interact with non-technical users.
  • General understanding of IT infrastructure, software applications, and business operations.
  • Ability to manage multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A collaborative and innovative work environment.
• The chance to be part of a team driving growth and innovation in the safety and stabilization industry.

Join DICA and help us build a safer, stronger tomorrow!

All your information will be kept confidential according to EEO guidelines.