Global Service Engineer Intern

At Dexterity, we believe robots can positively transform the world.  Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. 

Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production.  And did we mention we’re customer-obsessed?  Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures.  We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. 

Come join Dexterity and help make intelligent robots a reality!As a Global Service Engineer Intern you will be responsible for supporting the Global Services Team and increasing your knowledge of robotics.

• Work with Supply Chain to order parts, pull parts from inventory, and kit parts for shipping
• Exposure to HW equipment, Electrical equipment, Robotic equipment, SW Troubleshooting, Observability and visualization Tools, Robotics Visualization Tools, Real world production and robotics operation environment
• Assisting support to customers to troubleshoot issues & identifying RCA of issues
• Creating documentation for customers and Dexterity personnel
• Building training plans for others to learn our robotic systems
• Assist with in-house installation and testing projects
• Building toolboxes, and other equipment to support internal teams

• A belief that all tasks have value, and no job is too small
• Eagerness to learn new technologies and work in a constantly evolving team structure
•  A “Whatever it takes” attitude
• Familiarity with support ticketing systems (Jira)
• Experience in writing or editing technical documentation
• Technical knowledge or similar skills in 1 or more of the following: Hands-on experience with HW (fixing a bike, fixing a car, working on computers), Automation (PLC, sensors, drives, conveyors), Experience in an industrial environment, warehouse, logistics, is highly desired, SW Program Experience (Python, Linux, Github)

• BS/ AAS  in an engineering discipline related to robotics (CS/EE/ME etc,) or relevant work experience
• Curiosity, tenacity, and perseverance trump degrees in this role
• Willingness to work long hours when required to get the job done
• Exposure to Linux environments (basic troubleshooting, navigation, and log analysis preferred)
• Strong analytical and problem-solving abilities with an aptitude for understanding technical products
• Ability to multi-task effectively in a high-pressure, fast-paced environment
• Loud work environment with temperature change due to seasons at office, warehouses and clients’/customers’ locations
• May involve extended periods of walking or standing and exposure to a dynamic, loud environment including machinery and travel
• Requires the ability to sit for prolonged periods while working at a computer
• Flexibility to work extended hours, as needed, to complete assigned responsibilities
• Availability for occasional extended shifts during both scheduled and unscheduled maintenance activities
• Willingness to travel up to an hour to off-site locations when necessary

Equal Opportunity Employer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.