Social Media & Community Manager

Skopje, Zagreb hybrid

This role is part of our Growth marketing team. We deliver end to end data driven campaigns which foster both creativity and performance. Our specialty is creative, digital communications that drives performance, boost brand awareness, and shift market share for our clients including eBay, Douglas, Aldi, Smart, and more! 

JOB PURPOSE

We’re looking for a Social Media & Community Manager to enhance brand awareness for several channels and clients. This role will involve content planning, creation, publication and community management. 

KEY RESPONSIBILITIES

Content Planning & Campaign Management:

• Taking over ongoing campaigns, accounts, and content plans to ensure smooth operations
• Develop and execute comprehensive social media plans
• Create, plan and publish based on briefings while remaining flexible for unplanned topics

Copywriting & Asset Creation:

• Write engaging copy in English tailored to the target audiences
• Edit assets as needed and create trackable short URLs for campaigns
• Write briefings for content creators / CGC and overlook their work

Community Management:

• Passive: respond to messages (using pre-made templates) -> the goal being to offer a pragmatic but timely response to comments / messages
• Active: interact with the customers, industry peers, communities & organisations in order to boost the brand awareness and position brands 
• Weekly Meetings, internal & client facing

Production:

• Work alongside production teams to produce social content (TikTok, Reels, Photos, …)
• Oversee post production of short form video

WHAT ARE WE LOOKING FOR

• Proven experience in organic social media management, asset creation & community management (show us what you’re proud of!)
• Strong proficiency in English (written and spoken)
• Presenting skills
• Familiarity with social media management tools (Emplify, Sprinklr)
• Excellent copywriting skills with the ability to create compelling content
• Strong organizational skills, even if managing multiple projects simultaneously
• Creative mindset with an understanding of current social media trends and a can do attitude

If you are passionate about social media and have the expertise to drive engagement for our clients, we want to hear from you! We’re here with the vibes, the dogs, the clients, and now we need: you!

WE OFFER

The benefits depend upon the location where you apply from, so feel free to check with the recruiter.

• Hybrid working policy.
• Referral bonus program.
• Stay happy and healthy with a contribution to your health through the OpenUp platform and access to private health insurance.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.