Program Manager [Experience & Engineering]

Program Manager

Dublin, London, Manchester, hybrid

This role is within Experience & Engineering in Ireland, working in the Healthcare Business Team. 

We are looking for an experienced, energetic Programme Manager from a digital background who loves their craft. The ideal candidate is an excellent communicator, able to balance the technical aspects of programme management with a pragmatic and collaborative approach to support clients' strategic goals.

This is a new role in the team, and as such the Programme Manager will be expected to work with leadership to shape and define the direction of the team. They will play a central role in defining, producing and delivering digital projects  and engaging digital experiences that build lasting relationships with our clients like - HSE, CRU, Mater Hospital, SEAI and Uisce Éireann.

JOB PURPOSE

As a Programme Manager, you will work as part of an multidisciplinary team that delivers projects covering all aspects of digital, including UX and UI design, DevOps and infrastructure, backend and frontend development, quality assurance, data and analytics, CRM, marketing automation and business analysis.

This role is key in ensuring effective communication with our clients about how the DEPT® team add value. As such they will be responsible for managing the project portfolio, ensuring regular communication to the client on the programme status and delivery against the agreed roadmap.

The role holder will manage the programme of work for clients, within the Business Team, working closely with Project Managers and the Business Team Principal to support delivery, ensure we are adequately resourced and manage the long term forecast.

KEY RESPONSIBILITIES 

• Deeply understand the clients values and strategic goals, and ensure the value the team brings is demonstrated
• Think strategically, have an eye on supporting the delivery team, client and ensure we are always looking at the big picture
• Work closely with the team to identify gaps and opportunities, and collaboratively come up with solutions
• Work with Business Analysts and Project Managers to define new requirements and scope projects, including budgets and fit within the programme
• Co-ordinate with Scrum Masters, Project Owners, Project Managers and work with the client and Business Team Principal to manage the overall roadmap
• Lead on resource allocation, resource management,and capacity planning to ensure Projects are adequately set up for success
• Responsible for mid range and long term resource forecasting and capacity planning
• Support the continuous improvement of business processes within the team
• Run projects acting as Project Manager, where necessary to support the programme delivery
• On occasion be able and willing to get stuck in to the messy day to day in order to help the team over the line
• Work to ensure we anticipate clients’ needs and offer a superb level of service
• Work in a collaborative environment within the business and with client stakeholders
• Be an active member of the team, supporting colleagues and peers to help achieve overall digital goals for both the Client, Business Team and DEPT®
• Work with and support the Business Team Principal and leadership by identifying opportunities for cross selling and new business

 WHAT WE ARE LOOKING FOR

• Actively communicate ideas and information to ensure effective collaboration
• Ability to take a pragmatic approach and compromise to achieve goals in the short term
• Develop and implement innovative strategies to drive long-term success
• Willingness to get involved in the sometimes messy process and support colleagues on a practical level day to day
• Lead and inspire teams to achieve goals and foster a positive work environment
• Good powers of persuasion and ability to convince and bring people along with your thinking and ideas
• Foster strong communication and build lasting client relationships for mutual success
• Streamline processes to improve efficiency and optimise workflow
• Manage portfolios and provide regular reports to track progress and make informed decisions.
• Effectively manage budgets and financial resources to ensure financial stability and growth.
• Experience working as a Programme Manager in a digital agency, or in another fast moving industry
• Highly organised and motivated person with an aptitude for understanding and solving problems
• A positive outlook and strong interpersonal relationship building skills 
• Demonstrated ability to context switch and maintain focus on the team and delivery
• Vendor management experience
• Direct availability to start working in either Ireland or the UK.
• Willingness to do occasional travels to the client location or other DEPT® offices.

WE OFFER:

• A flexible, hybrid working policy.
• 26 days holiday (inclusive of 5 compulsory days) plus bank holidays.
• Cycle to Work Scheme. 
• Pension scheme. 
• EAP and Wellbeing Scheme.
• The offices are stocked with refreshments available throughout the day. 
• Social and cultural events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.