Account Director - German Speaking (12 month FTC)

This is a 12 month fixed term contract.

Please submit your application in English.

This role is part of our eBay Inhouse team, where you will be employed by DEPT® and embedded into eBay's CRM team.

JOB PURPOSE

As an eBay Account Director you will manage the strategy, creative development, delivery and optimisation of CRM campaigns to engage customers to buy and sell on eBay. You will be responsible for how eBay presents themselves to their customers every day and at key retail moments via CRM channels. You will lead and inspire a team of Campaign Managers who will be responsible for the execution of your strategic campaign direction.The right candidate will be experienced in developing and overseeing the end to end creative process from strategy to execution, and be proactive in recommending how we engage our customers and leverage testing and technology to improve campaign performance and deliver on best practice digital.

KEY RESPONSIBILITIES

• Translating business propositions into inspiring and engaging marketing campaign plans and executing these across owned channels (onsite, mweb, app and email).
• Evolution of creative campaign development based on consumer insight, ensuring alignment with brand guidelines.
• Developing channel plans and optimising campaigns across digital channels. 
• Management of internal stakeholder relationships to meet briefing deadlines and ensure campaigns are delivered on time and of the highest quality.
• Improvement of campaign personalisation and targeting to maximise relevancy and performance across different customer segments. 
• Working with the planning and propositions team to identify consumer patterns and trends to ensure all customer audience segments receive relevant content.
• Presentation of campaigns to senior stakeholders to engage, influence and inspire.
• Management of cross-functional relationships and proactively coaching other members of the team to deliver best in-class marketing campaigns.
• Management of new tech development onboarding – staying ahead of the curve on the product roadmap.
• Own and optimise all digital marketing activity, across channels to deliver the best possible outcomes 
• Analysis of real-time channel performance and in-depth post-campaign analysis
• Provide actionable insights and learnings for ongoing campaign optimisation. 
• Operate as a creative adviser and technical expert to the marketing leadership team 
• Act as brand guardian for all owned channel activity
• Always look for ways to improve the performance of each channel and of the campaign overall 

WHAT WE ARE LOOKING FOR

• Extensive experience gained in a marketing role
• We’re looking for someone who thrives on identifying and implementing innovative marketing tactics to deliver commercial results
• An in-depth knowledge of B2C marketing and campaign delivery, blending technical expertise and knowledge of customer engagement tactics, is essential.
• Proven experience in translating marketing propositions to best in class marketing campaigns
• Proven experience in defining the owned channel execution strategy, planning and subsequent execution of large-scale multi-channel retail campaigns e.g. Christmas, Black Friday 
• Experience in owning the go to market plan for large scale campaigns requiring collaboration and alignment across multiple business functions and regions
• Experience in campaign optimisation and in-depth post-campaign analysis to drive the best possible outcomes and ensure clear and actionable learnings  
• Customer centricity – ability to provide customer-driven thinking while being operationally focused to drive execution
• Independent and creative problem solver who is passionate about enhancing the user experience
• Expert in digital marketing with proven track record of delivering impactful, integrated multi-channel campaigns 
• Technical understanding of digital marketing platforms, email marketing, dynamic content, segmentation, integration and activation.
• Fluency in both German and English is required.

WE OFFER

• A flexible, hybrid working policy
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.