Vice President of Ticketing, Sales & Service

JOB SUMMARY: The Denver Broncos Football Club is seeking a dynamic Vice President of Ticketing Sales & Service to lead the organization’s ticket revenue generation and service efforts. The VP of Ticketing Sales & Service is responsible for providing strategic direction and overseeing the activities of season ticket renewals, ticketing operations, and premium sales and service aligned with Denver Broncos’ mission and core values: Growth and Innovation Mindset, Grit and Resiliency, Strive for Excellence, Do the Right Thing, and Accountability and Financial Discipline.

CORE RESPONSIBILITIES

• Ticketing Strategy and Leadership
  • Develop comprehensive Ticketing strategy and annual sales, revenue, operations, staffing, and compensation plans to achieve ambitious targets
  • Align all Ticketing department initiatives with organizational objectives and the Denver Broncos’ core values
  • Identify key industry trends and data to provide insights to the executive team
  • Develop and manage department budgets with a focus on fiscal responsibilities
• Revenue Generation
  • Create a high-performance sales culture, set ambitious goals, monitor progress, and evaluate results to ensure success
  • Identify and seize business development opportunities to maximize revenue across Suite, Club and GA Ticketing products (new sales and renewals)
  • Develop and lead core sales & renewals processes (e.g., pricing, pipeline management)
• Member Service Delivery
  • Create a leading Ticketing Service strategy and platform to deliver unparalleled member experience throughout the year
  • Develop a culture of continuous improvement and innovation in service delivery across all Ticketing products (Suite, Club, GA)
  • Establish and implement leading service policies, SOPs, and procedures to ensure consistent and high-quality service delivery
• Ticket Operations
  • Ensure transparent, efficient and accurate Ticketing operations processes and systems and ensure compliance with NFL ticketing requirements
  • Implement effective Ticketing technology tools and automated processes to enhance staff efficiency and effectiveness
• People Leadership
  • Build and lead a high-performing Ticketing team, fostering a culture of innovation, accountability, and collaboration
  • Create and manage staff training and career development plans
  • Define and communicate the sales & service timeline and sales cycle effectively
• Collaboration and Organizational Leadership
  • Partner with internal and external stakeholders to align Ticketing initiatives with organizational goals and priorities.
  • Lead special projects and ticket product innovation to stay ahead of industry trends

KEY COMPETENCIES

• Visionary Leadership
  • Demonstrates the ability to create and implement a transformative ticketing strategy that aligns with organizational goals
  • Challenges conventional approaches while fostering innovation and alignment with the Broncos’ values
• Innovation & Strategic Thinking
  • Continuously identifies and evaluates emerging ticketing trends for their potential to enhance operational efficiency, user engagement, and organizational growth
• Collaboration and Influencing
  • Builds strong relationships across departments and with external stakeholders to ensure ticketing initiatives align with broader organizational objectives.
  • Communicates complex ticketing concepts with experience presenting to members of all departments and of all levels
• Technical Expertise
  • Extensive and proven knowledge of leading ticket sales and service processes with experience in professional or collegiate sports
  • Expertise and knowledge of the latest ticketing product and technology trends across sports and entertainment
• Results-Driven Accountability
  • Focuses on delivering measurable outcomes, ensuring Ticketing initiatives and budgets are completed on time, within budget, and aligned with organizational goals
• Resilience and Adaptability
  • Maintains focus and determination in overcoming challenges during key projects, ensuring the highest standards of performance and excellence
• Values-Based Decision Making
  • Embodies the Broncos’ core values in all decision-making, fostering a culture of integrity, excellence, and accountability

QUALIFICATIONS

• Bachelor’s degree and 10+ years of experience in the sports and entertainment industry with a track record of ticketing sales, managing multi-faceted ticket sales operations, and customer service experience preferred
• Proven leadership skills successfully leading, developing, and managing a sales team
• Demonstrated success at developing and implementing integrated sales strategies which deliver results in alignment with overall business objectives
• Great understanding of business functions (e.g., operations, sales, customer service, finance)
• Extensive understanding of the latest in ticket technology, including online account management and digital tickets (mobile, print at home, etc.)
• Proficient in the use of computerized ticketing software (Archtics, TM Host, Microsoft Dynamics)
• Excellent problem-solving and decision-making skills along with an ability to multi-task
• Demonstrate uncompromised judgement and discretion
• Detail oriented with strong prioritization and organization skills
• Exceptional communication and presentation skills, self-motivated and solutions oriented
• Proficient with Microsoft Office
• Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule
• Some travel required

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this position is $184,000 - $262,000. Salary based on assessment of qualifications. 

The Denver Broncos Football Club offers a robust suite of benefits for our Staff including: affordable Health, Dental & Vision coverage, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Health and dependent care Flexible Spending Accounts, Sick/Personal time, Vacation time, 401(K) matching program, Paid Holidays, Tuition Reimbursement and an Employee Assistance Program.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.