Sales Development Representative - Part Time - job 2 of 3

As a Sales Development Representative at Deliveroo, your primary responsibility will be to acquire new business through phone calls and emails. You'll manage your pipeline, build daily plans to meet your targets, and collaborate with our regional sales teams to achieve company goals. Your efforts will drive the growth of our fantastic B2B products, making you an integral part of our success.

The Part-Time Sales Development Representative role at Deliveroo requires one year of commercial experience and a phone-based background. While prior sales experience is not mandatory, a commitment to succeed in a high-performing sales environment, confidence in making cold calls, and IT literacy are essential qualifications. An eagerness to develop professionally and a passion for serving customers are also required.

In your first month as a Sales Development Representative at Deliveroo, you will undergo full-time training (37.5 hours per week) to equip you with necessary skills and knowledge. This comprehensive training will prepare you for your part-time responsibilities. You'll receive full remuneration during this training period, ensuring you get off to a great start without financial concerns.

Deliveroo values its employees and offers a rich array of benefits. As a Sales Development Representative, you will have access to Deliveroo Plus for unlimited free deliveries, discounted gym memberships, and a variety of incentives. You'll also enjoy Buzz Days filled with free food and quarterly off-site training days, all while working in a friendly and supportive team environment.

The work culture at Deliveroo is centered around collaboration, creativity, and accountability. As a Sales Development Representative, you will be part of an open-plan office fostering communication and idea-sharing. Deliveroo prioritizes the well-being of its employees, encouraging everyone to be authentic and supportive within a diverse environment. Trust is integral to our culture, enhancing both individual and team success.

Handling rejection is a critical skill in sales. It’s vital to maintain a positive attitude and view rejection as a learning opportunity. Try to ask for feedback on why the customer was not interested and use that information to improve your approach. Focus on building relationships, as this can lead to future opportunities even if the current pitch doesn't go as planned.

Identifying potential leads involves researching industries that benefit from your product. Use social media platforms, industry reports, and networking events to pinpoint businesses that align with Deliveroo’s offerings. Additionally, being proactive in follow-ups can also help reveal interested prospects, making your outreach more effective.

When discussing a significant challenge, choose a specific example that demonstrates your problem-solving skills. Explain the context, the actions you took, and the results. For instance, perhaps you were tasked with meeting a tough sales target. Detail how you motivated yourself and the processes you implemented to achieve that target, highlighting teamwork if applicable.

Motivation in a sales environment can stem from various sources. You might mention personal financial goals, a passion for helping businesses thrive, or the satisfaction of achieving targets. Align your motivations with the values and mission of Deliveroo to show that you will be a great cultural fit within the team.

Preparation for cold calls is about knowing your product and your audience. Research potential leads beforehand, understand what they do, and prepare talking points that resonate with their business needs. Develop a friendly yet professional script for your calls, but be adaptable to steer the conversation based on your prospect's responses.

Before the interview, thoroughly research Deliveroo’s services and products. Mention that Deliveroo is a leader in the food delivery service industry, offering innovative B2B solutions that help restaurants reach more customers. Highlighting your knowledge of specific features would demonstrate your understanding and enthusiasm for becoming part of the team.

Discussing your approach to prioritizing tasks shows your organizational skills. Explain that you assess leads based on criteria like engagement level, potential deal size, and deadlines. Emphasize the use of sales tools like CRM systems to keep you organized and efficient, ensuring you're focused on high-impact activities.

Collaboration in a sales environment means maintaining open lines of communication and sharing best practices. Describe how you would keep your team informed about lead developments, share customer insights, and work together to strategize on challenging accounts. Showing your willingness to learn from colleagues is key in fostering a strong team dynamic.

To demonstrate your fit for the role, draw connections between your skills, experiences, and what Deliveroo values in its employees. Highlight your strong communication skills, ability to work independently as well as part of a team, and enthusiasm for learning and growing within the organization. Tailor your response to emphasize how your goals align with Deliveroo's culture.

Use the STAR method (Situation, Task, Action, Result) to frame your answer effectively. Describe a specific target you needed to meet, what actions you took to achieve it (like strategizing or seeking guidance), and what the results were. This will showcase your ability to persevere and succeed, traits that are essential for a Sales Development Representative.