Senior Account Manager

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

Your Impact

As an Account Manager at Deliverect, you will play a pivotal role in cultivating and maintaining strong relationships with our existing client base. Your primary responsibility will be to drive revenue growth and customer retention by strategically managing and developing these accounts.

• Relationship Management:Build and nurture strong relationships with key decision-makers within assigned accounts.
• Revenue Growth:Achieve and exceed revenue targets by effectively managing and growing existing accounts.
• Customer Satisfaction:Ensure high levels of customer satisfaction through proactive account management and problem-solving.
• Sales Forecasting:Accurately forecast revenue and identify growth opportunities within assigned accounts.
• Account Planning:Develop and execute comprehensive account plans that align with the customer's business objectives.
• Cross-Selling and Up-Selling:Identify opportunities to cross-sell and up-sell additional products and services to existing clients.
• Customer Retention:Proactively address customer concerns and implement strategies to retain existing business.
• Market Analysis:Stay informed about industry trends, competitor activities, and customer needs to identify new business opportunities.
• Team Collaboration:Collaborate effectively with sales, marketing, product, and customer success teams to deliver exceptional customer experiences.

• Bachelor's degree in business, marketing, or a related field.
• Proven track record of success in a sales or account management role within the technology industry.
• Strong understanding of the technology landscape and industry trends.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with clients.
• Strong negotiation and problem-solving skills.
• Self-motivated and results-oriented.
• Proficiency in CRM and sales enablement tools.
• Arabic Speaking is a must.
• Based in KSA

• This is a full-time, hybrid role with 4 days in our Riyadh office and 1 day WFH. Fluency in English and Arabic is required, with strong written and verbal communication skills being essential.
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.