Technical Support Engineer

⭐ About the team:

As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers. As part of the US based team, you will have a direct impact and daily interaction with clients such as Reddit, Pokemon, ZocDoc, just to name a few.

This is an ideal opportunity to work with a variety of clients in their usage and adoption of DataDome’s platform, while simultaneously developing your knowledge and skill sets relating to cloud implementation and AI. When it comes to our stack, we use Slack and Zendesk to provide support to our clients and Planhat to onboard.

The US team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers. Learn more about the Delivery Team in this article and get a glimpse into your life at DataDome.

As the Technical Support Engineer, you will be in charge of things like...

• proactively monitoring customers’ exchanges and leveraging your expertise and knowledge of our solution and implementation phases, more importantly, in the daily usage of our solution, as needed.

• informing our customers on how to get the most out of their protection plan, respond to requests in a timely and precise manner, and be the point of contact to resolve issues that may impact our product’s reliability and speed.

• continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training sessions via our Learning & Development platform.

• answer customers’ technical questions, all while informing them and our internal global teams (Customer Success & Engineering) about your findings, and escalating ticket requests.

• collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a BotBuster is all about!

👤 It would be great if...

• you have at least 1-2 years of previous work experience, STEM degree program preferred
• you have previous experience in tech and/or internet and cloud environment
• you are self-driven, curious, an eager learner, at ease working autonomous and highly motivated
• you are a team player and enjoy interacting with global teams (EU & APAC)
• you are a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people

Bonus Points

• You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
• You have experience with Apache, Nginx, Varnish, IIS, lambda@edge
• HTTP protocol is no mystery for you
• Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)

What’s in it for you?

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more.
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
• 401 K eligibility + matching.

What are the next steps?

• You x Talent Acquisition Specialist
• You x Isaiah, Support Engineer Manager
• You x Mathieu, VP of Solutions & Services
• You x Benjamin, CEO
• Welcome to DataDome!

🦄 DataDome’s bot & online fraud protection platform stops sophisticated attacks with unparalleled accuracy and zero compromise. Our multi-layered machine learning detection engine analyzes 5 trillion signals daily and scans every request in real-time. Hundreds of enterprises worldwide—including Rakuten, AllTrails, Scentbird, and Helly Hansen—trust DataDome’s solution and 24/7 SOC and Threat Research experts to protect their websites, mobile apps, and APIs against online fraud, ATO, carding, scraping, layer 7 DDoS, credential stuffing, ad fraud, and more.

With record time to value, DataDome is fully transparent, easy to deploy, and frictionless for consumers. We offer the only secure, user-friendly, and privacy-compliant CAPTCHA and Device Check, the first invisible alternative. With 26 regional PoPs and autoscaling technology, DataDome responds to requests with zero latency and no impact on speed or UX. DataDome also offers additional solutions, specialized to combat human-driven account fraud and bot-driven ad fraud.

DataDome is consistently ranked a top G2 Leader in Bot Detection & Mitigation, was named a Strong Performer in the most recent Forrester Wave: Bot Management, ranked on the Deloitte Technology Fast 500 and Inc. 5000 lists, and won the 2023 SC Awards Europe for Best use of Machine Learning/AI. Certified a Great Place to Work in the US and France, DataDome’s team of BotBusters spans the globe.

DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.