Technical Escalations Engineer 2 (APM) - EMEA

The Team:
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
 
What You’ll Do:

Become the APM expert within Technical Solutions, owning deep-dive investigations across distributed tracing, service dependencies, and instrumentation behavior.

Handle escalations related to missing or partial traces, performance anomalies, broken tagging, and incorrect service representation.

Partner with Engineering and Product to validate backend behavior, flag instrumentation gaps, and shape the evolution of APM tooling.

Build reusable tooling, trace analysis workflows, and troubleshooting documentation to improve APM supportability at scale.

Lead global enablement efforts through office hours, async deep dives, and cross-team mentorship to raise APM fluency across Solutions.

Who You Are:

Deeply familiar with distributed systems and how application traces flow through microservices, queues, databases, and third-party APIs.

Experienced in debugging APM issues such as missing traces, partial spans, broken service maps, or incorrect tag propagation.

Comfortable working with tracing libraries, instrumentation methods (manual, auto-instrumentation), and integrations across multiple languages (Python, Java, Node.js, etc.).

Confident interpreting graphs, span metadata, service performance metrics (latency, errors, throughput), and trace sampling behavior.

Familiar with microservices, monoliths, and event-driven architectures, understanding their impact on observability.

Curious, analytical, and excited to help customers improve their app performance visibility and root cause identification.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 
Generous and competitive global and US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities 
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.