Sales Operations Manager

THE COMPANY

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. At Renewal by Andersen we exceed our product superiority goal, by having every product installed by employee installers. We use no sub-contractors in our product installation, and provide the best labor warranty on the market. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

Renewal by Andersen is hiring a Sales Operations Manager!

Tiffee Companies is a growth-oriented remodeling company with operations in Oregon, Southwest Washington, and the greater San Diego area. We are seeking a results-driven leader with a proven track record of managing high-performing teams. As the Sales Operations Manager, you will oversee the front-end processing of customer orders, ensuring efficiency and accuracy across multiple functions. Your team's responsibilities will include consumer financing, order review and processing, commission administration, and other critical duties as determined by the company. This role requires a strategic mindset, strong leadership skills, and the ability to drive operational excellence in a fast-paced environment.

• Competitive Pay Range: On-target earnings (OTE) range from $80,000 to $95,000 annually, which includes a base salary plus performance-based bonus incentives.
• Comprehensive Benefits Package: Health, dental and vision insurance as well as long-term disability.
• 401(k) with Company Match: Competitive company contributions to help you plan for the future.
• Paid Time Off and Company Paid Holidays: Generous PTO policy and 6 Paid Holidays to support work-life balance.

• Customer Order Approvals: Collaborate with Finance Managers to secure approvals for customer orders and ensure smooth processing.
• Finance Oversight: Monitor finance approval trends and fee statistics, providing insights to optimize processes.
• Banking Partnerships: Develop and maintain strong relationships with banking partners to support financing operations.
• Order Processing Efficiency: Oversee the jobs-on-hold process to facilitate timely and efficient order completion.
• Issue Resolution: Engage with the Sales Operations team and Sales Managers to address and resolve pending order-related issues.
• Commissions Administration: Manage the commission workflow to ensure accurate and timely payments for sales representatives.
• Appointment Quality Assurance: Oversee the appointment review process to maintain high-quality sales opportunities.
• CRM Management: Ensure data accuracy and proper functionality of company CRM tools to support sales operations.
• Reporting and Analytics: Work with the team's Data Analyst to generate reports on key sales and finance metrics.
• Additional Responsibilities: Support other tasks as needed within the scope of sales operations.

• Experience: Minimum of 7 years in sales operations, inside sales, or a related role, preferably within the home improvement industry.
• CRM and Systems Expertise: Proven experience managing CRM systems, with preference for Salesforce and Quickbase.
• Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
• Organizational Skills: Strong ability to manage multiple projects efficiently with excellent attention to detail.
• Analytical Abilities: Data-driven mindset with strong analytical skills to support decision-making and process improvements.

• Professionalism: Maintain a positive and professional demeanor when interacting with team members and interdepartmental counterparts.
• Customer Service: Provide exceptional customer service to both clients and team members, ensuring a high standard of satisfaction.
• Compliance: Adhere to all applicable policies, procedures, and regulations at all times.
• Relationship Building: Proactively build relationships to achieve the goals set for the position.
• Risk Management: Assist in identifying and managing risks for the department and the company to ensure operational stability.
• Partner Relations: Maintain strong working relationships with internal and external partners, fostering collaboration and communication.
• Adaptability: Thrive in a fast-paced, growth-oriented environment by demonstrating adaptability and resilience.

Join Us 

Becoming a Sales Operations Manager with Renewal by Andersen of Oregon and SW Washington means joining a team that values data-driven decision-making, efficiency, and cross-functional collaboration. In this leadership role, you'll be instrumental in optimizing sales processes, improving reporting and analytics, and managing a high-performing sales operations team. If you're a results-oriented professional with strong leadership skills and a passion for driving operational excellence, we encourage you to apply today and help shape the continued success of our Oregon and SW Washington markets.

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/