Technical Support Advisor - English Market (European Union citizens only) 19,447

We’re looking for a Technical Support Advisor to join our IT support team, focused on delivering high-quality assistance in Cloud Solutions to English-speaking clients. This is not a customer service role – candidates must have previous IT support experience in cloud or similar technical environments.

While the role primarily supports the English market (C1/C2 proficiency required), a second EU language is required to occasionally assist with other projects.

✅ What You’ll Do

• Provide expert-level technical support in English to users of cloud-based platforms
• Troubleshoot, diagnose, and resolve a range of cloud infrastructure or SaaS-related issues
• Collaborate with internal technical teams to escalate complex incidents
• Document issues, solutions, and best practices in ticketing systems and knowledge bases
• Occasionally support in another EU language if needed for specific project coverage

📌 Requirements

• Fluent English (C1/C2)
• A second EU language (spoken and written)
• Previous experience in IT support in Cloud Solutions or similar (non-technical customer service experience is not valid)
• Strong problem-solving and communication skills
• Ability to work well in a fast-paced, technical environment

🏢 Work Model

• On-site: Candidates in A Coruña will work fully on-site
• Hybrid: Candidates in other parts of Galicia will begin on-site for 6–7 months, with the potential to move to a hybrid model afterward
• Remote: Only available to candidates based outside Galicia (excluding Canary and Balearic Islands)

🎯 Preferred Profile

• Based in or near A Coruña (on-site availability strongly preferred)
• Technical background with hands-on experience supporting cloud platforms or infrastructure
• Comfortable working in English as the main communication language