Client Success Enablement Manager

The Role:

DailyPay is seeking a Client Success Enablement Manager to join our growing team. Our Client Success organization is dedicated to building and growing the relationship with our clients, which span a number of industries and sizes. The Client Success Enablement Manager is a critical role designed to enhance the effectiveness and efficiency of our Client Success team. By developing and implementing comprehensive enablement and training programs, this position ensures that our team is well-equipped to support our diverse customer base, drive customer satisfaction, and contribute to the overall success of the company. This person will work cross-functionally with sales enablement, revenue operations, product and the marketing team to drive awareness and develop content to support the team in hitting business goals.

How You Will Make an Impact:

• Training & Development: Design and deliver training programs that enhance the skills and knowledge of the Client Success team, focusing on product expertise, customer engagement strategies, and success plays
• Content Creation: Develop a wide range of enablement materials, including training guides, case studies, and product documentation, to support the Client Success team's daily activities and growth drivers. Own and maintain content in enablement content platforms to ensure accessibility as well as measure effectiveness of materials created
• Tools & Resources: Identify, implement, and manage tools and resources that increase team productivity and enhance customer engagement. This includes CRM platforms, communication tools, and customer success management software
• Performance Metrics: Establish and monitor key performance indicators for the Client Success team, ensuring alignment with the company's strategic goals. Provide regular reports and insights to leadership on team performance and areas for improvement
• Cross-Functional Collaboration: Work closely with Sales Enablement, Marketing, Product, Market Insights and other departments to ensure a cohesive approach to customer success and to gather insights that inform enablement strategies
• Continuous Improvement: Establish enablement programs and processes that can be easily implemented and communicated across the broader organization as well as regularly assessing and refining them based on feedback from the Client Success team and performance data

What You Bring to The Team:

• 3 - 5 years experience in Client Success or Sales Enablement, with a strong preference for candidates who have experience in client-facing roles
• Deep understanding of client success principles, methodologies, and tools
• Outstanding communication and presentation skills, capable of educating and engaging various audiences
• Proficiency in content creation and training material development
• Analytical abilities with a knack for monitoring, interpreting, and leveraging performance metrics and feedback
• Excellent organizational and project management skills
• Ability to work collaboratively across departments
• Bachelor's degree in Business, Education, Communication, or a related field. Professional experience may be considered in lieu of a degree

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

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