Operations Associate - Customer Reporting

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function: 

The Customer Reporting Associate maintains client account information including cost basis updates, support of performance reporting and participates in the process of client monthly statement production and distribution.  Will aid and support Wealth Management and work with other areas within Operations to ensure client accounts report clear and accurate activity details.  

Qualifications:

•Prior experience working in an office setting

•Strong background in Microsoft Word, Excel and Access

•Strong math skills

•Detail oriented

•Strong writing skills

•Follow policies and procedures; maintain client confidentiality

•Communicate in a clear and service-oriented manner; use appropriate, professional language and grammar to effectively exchange ideas and information

•Ability to proactively work with both external and internal clients; relate with others in a professional manner to accomplish work responsibilities and objectives 

•Ability to maintain regular, predictable attendance

Duties:

•Maintain client cost basis information on the cost basis reporting system in accordance with IRS cost basis regulations 

•Research and update cost basis, transferring both internally and externally

•Manage daily report monitoring and updating as needed 

•Monitor the transferring of cost basis and update client accounts; work on internal and external client transfers, including but not limited to, ACAT and Non-ACAT transfers 

•Achieve a basic knowledge of the client statements and confirms.

•Achieve a basic knowledge of securities and security master.

•Participate in the production and processing of the monthly client statement; maintain security pricing, perform price research and follow the pricing policy:

o Works with outside third-party pricing vendors and Supervisor/Manager

o High level of responsibility; pricing securities and maintaining the accuracy of this information requires significant attention to detail and knowledge

•Answer client statement, confirm and performance reporting questions:

o Works with Wealth Management and outside vendor.

•Review and interpret tax consequences of reorganizations and other corporate actions. 

o Works with the Reorg Department, and outside third-party resources to determine how the reorganization should be run

o Involves interpreting and updating client accounts for corporate actions 

•Perform any other duties as assigned

What we offer:

Competitive salary plus excellent benefits and perks including, but not limited to:  

•Medical, Dental and Vision

•Company 401(k)and ESOP contribution 

•Generous sick, vacation, and maternity/parental leave

•Paid holidays

•Professional Development Opportunities

•Tuition Reimbursement ($15,000 lifetime cap)

•Discounted personal insurance including home, auto and recreational vehicles

•Charitable gift-matching program

•Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.  

D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets.  We hope you will consider joining us! 

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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