CX Program Manager

Job Summary

A company is looking for a CX Program Manager to support the Customer Experience Delivery team and drive operational excellence.

Key Responsibilities

• Lead and manage the implementation of new tools, systems, and processes to enhance operational efficiency and customer satisfaction
• Build programmatic solutions to drive key performance metrics and gather user feedback
• Establish project management frameworks and provide operational insights to track program impacts and recommend optimizations

Required Qualifications

• 4-6 years of experience in operations, program/project management, or business operations within customer support or CX operations
• 2+ years of direct people management experience
• Proven track record in managing complex, cross-functional projects
• Strong analytical skills with the ability to translate data into actionable strategies
• Experience in stakeholder management and building alignment across teams