Customer Service Specialist II

Job Summary

A company is looking for a Customer Service Specialist II.

Key Responsibilities

• Provide expert customer service to EFAST2 callers regarding filing requirements
• Utilize software applications to document inquiries and access resources
• Maintain a positive attitude while working independently and under pressure

Required Qualifications

• High School Diploma or GED
• Minimum of 1 year of related experience in a call center or helpdesk environment
• Ability to obtain Minimum Background Investigation (MBI) public trust clearance
• Demonstrated typing speed of at least 20 WPM
• Familiarity with Microsoft Office applications