Customer Happiness Operations Manager

Job Summary

A company is looking for a Manager, Customer Happiness Operations.

Key Responsibilities

• Oversee global Customer Happiness teams to deliver exceptional customer service and meet performance targets
• Implement processes to enhance customer retention and satisfaction while tracking key performance metrics
• Collaborate with cross-functional teams to address customer pain points and improve service delivery

Required Qualifications

• 5+ years of experience in customer service, preferably in the CPG industry within the DTC space
• Proven experience managing third-party call centers on a global scale
• Strong track record in handling complex customer escalations
• Ability to navigate ambiguous situations and leverage data for decision-making
• Experience in a high-growth, fast-paced environment is preferred