Merchandise Operations Manager

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. 

We are seeking a detail-oriented and highly organized Merchandise Operations Manager to oversee and optimize the operational processes that support our merchandising team. This role will be responsible for SKU setup, product information management, purchase order (PO) writing and tracking, vendor compliance, and ensuring the accuracy and efficiency of merchandise-related workflows. The ideal candidate has a strong background in merchandising operations, supply chain coordination, and vendor management. This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.  

WHAT YOU GET TO DO EVERY DAY: 

• Manage and oversee SKU setup and maintenance, ensuring accurate product information is entered into all relevant systems.
• Collaborate with cross-functional teams (buying, marketing, e-commerce, and logistics) to ensure product attributes, pricing, and categorization are properly defined.
• Maintain data integrity by updating product details as needed, including pricing, descriptions, and vendor changes.
• Troubleshoot and correct marketplace sku issues to meet the standards of each marketplace
• Work with DC and Store teams on RTV’s and reticketing based on strategy from the Merchant and Planning teams

• Write and submit purchase orders (POs) accurately and efficiently, ensuring alignment with merchandising and inventory plans.
• Monitor PO status and proactively update relevant stakeholders on delivery timelines, potential delays, and vendor issues.
• Track order changes, cancellations, and adjustments, ensuring alignment with financial goals and inventory needs.
• Work closely with the finance, logistics, and planning teams to facilitate seamless PO reconciliation and invoicing

• Ensure vendor compliance with company policies, including packaging, labeling, and delivery requirements.
• Communicate expectations and performance metrics to vendors, addressing any issues proactively.
• Maintain strong vendor relationships, ensuring smooth collaboration on product deliveries, returns, and replenishments.
• On board vendors to the new drop ship portal and validate the system is working for drop ship orders, changes, and cancellations
• Improve vendor utilization of EDI and ASN to allow DCs to better prepare for inbound shipments.
• Maintain Vendor Partnership Agreements and renew agreements as needed

• Develop and maintain standardized workflows for SKU setup, PO tracking, and vendor compliance.
• Generate reports and insights on PO accuracy, fulfillment rates, and merchandise operations KPIs.
• Identify areas for process optimization and implement solutions to improve efficiency and accuracy.
• Work closely with the Planning and DC teams to optimize the flow in and out of the DC

• 3-5 years of experience in merchandising operations, supply chain, or a related role.
• Strong knowledge of SKU management, purchase order processes, and vendor compliance.
• Experience working with ERP, PLM, or inventory management systems.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Strong problem-solving skills and ability to work collaboratively across departments.
• Excellent communication and negotiation skills to work with vendors and internal teams.
• Proficiency in Microsoft Excel and data management tools.

• PTO  
• Medical/Dental/Vision and a variety of supplemental policies available  
• Company 401K match 
• Company Health Spending Account (HSA) match 
• Company provides group life insurance at no cost  
• COBRA reimbursement for salaried employees until health insurance eligible  
• Paid Holidays  
• Birthday off with pay! 
• Pet Insurance 
• Generous employee 

• Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better: 
• 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us! 
• 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently. 
• 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal. 
• ✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about. 

CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact hrbenefits@cscshared.com