Rates Coordinator

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

The Rates Coordinator will work closely with the Senior Manager of Billing Compliance to administer the Firm’s rate implementation and maintenance.  The Rates Coordinator will collaborate with the Pricing team to input new rate arrangements and will be a key contributor to the annual rate increase process.  The Coordinator’s responsibilities will include entering rates for new employee timekeepers, new client/matter rate arrangements (including discounts and fixed fee arrangements) and identifying and entering exception rates for new ebilling timekeepers.

Job Responsibilities

• Manages the “Rates” inbox and addresses inquiries from the Billing and Pricing teams in a timely and accurate manner
• Configures Rates for new employee timekeepers in the Firm’s financial management system
• Assists the Billing team with non-routine/complex client billing arrangements and provides relevant training
• Reviews OCGs for rate restrictions and effects changes in financial management system (including title exception rates and disbursement constraints)
• Communicates with internal and external stakeholders (i.e. billing lawyers and external clients), as appropriate, to respond to rate inquiries and resolve issues
• Collaborates with the E-Billing team to proactively identify rates for new ebilling timekeepers
• Owns the rates reporting function including development and distribution of exception rate reporting
• Ensures that client billing instructions/arrangement notes are regularly updated and maintained
• Develops solutions to reduce internal work cycles and eliminate process inefficiencies

Knowledge, Skills and Abilities

• Experience with legal rate maintenance including yearly rate increase, managing rates in multiple currencies and several rate tiers
• Experience with setting and addressing client/matter exception rates, cost constraints, and fee arrangements (% discounts, volume discounts, and other AFAs
• Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and clients
• Demonstrated ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
• Demonstrated knowledge of basic accounting concepts and internal controls
• Demonstrated ability to analyze and effectively communicate complex issues
• Advanced proficiency in Microsoft Excel and other Microsoft suite applications
• Demonstrated advanced knowledge of 3E or other similar account system with the ability to instruct others in its use
• Understanding of client service standards and expectations within a law firm and/or professional services environment
• Must be detail-oriented and demonstrate a commitment to accuracy and thoroughness

Education

The position requires a Bachelor’s Degree in Accounting or related field. Equivalent training and experience may substitute for education.

Experience

The position requires a minimum of five (5) years of experience in a professional services organization.  Experience with timekeeper rates maintenance and oversight is preferred.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The pay range for this position is $68,600-$104,300. Additional compensation may include a discretionary bonus. Other benefits include healthcare, vision, dental, retirement, and all-purpose leave. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.