Customer Support Agent - Flemish Market - Evening Shift (Part time)

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide. In the Flanders region, they operate a micro mobility service in for DeLijn, the Flemish public transport operator.

Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agents fluent in Flemish to join our dynamic team.

In this role, you will provide end-to-end customer support to our drivers and passengers via telephone, email and/or digital channels as required, ensuring that all issues and needs are correctly logged in and managed, ensuring our customers feel understood and supported under all circumstances and that all issues, questions and concerns are fully addressed and followed through until resolution.

What you’ll be doing?

• Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
• Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
• Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
• Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
• Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.

What skills & experience you’ll bring to us?

• Fluent Flemish: You’re confident communicating in Flemish, both written and spoken.
• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Spain.

What do we offer?

• Starting date: 16th of June, 2025.
• Salary: 12.500€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday to Sunday between 3 pm and 00 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job  - 5 days duration (office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain

Additional Benefits: 

• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance. 
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. 

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether