Experienced Social Listening Specialist

Are you a data-driven professional with expertise in delivering social insights, writing advanced Boolean queries and using social listening tools? We are seeking Freelance Social Listening Specialists to join our team. You will work to understand client needs and find solutions, going in-depth to surface compelling qualitative and quantitative insights and presenting them in excellent written English

You will create complex Boolean queries, rules, alerts, sentiment QA, tags, and categorisations according to client needs. You will also refine search queries, maintain dashboards, and optimise workflows to enable exceptional insights for our clients.

This role offers flexible, project-based assignments with remote working arrangements. It is perfect for individuals who thrive on precision, love working with data and social listening tools, manage complex datasets, and streamline operational workflows.

As a Freelance Social Listening Specialist, you will:

• Write and refine advanced Boolean queries to deliver noise-free datasets aligned with specific business goals.
• Configure, maintain and enhance advanced dashboards in social listening platforms to optimise data visualisation and client reporting.

• Ensure the integrity, accuracy, and organisation of social media data pipelines.
• Design and implement subqueries, filters, and tags for effective categorisation and segmentation.
• Troubleshoot and resolve technical issues within social listening platforms to improve workflow efficiency.
• Collaborate with internal teams to ensure data outputs align with broader insights and strategic objectives.
• Stay informed on the latest tools and feature updates, sharing best practices with the team.

Essential Skills:

• Expertise in writing complex Boolean queries for social listening platforms.
• Proven experience configuring and maintaining dashboards with exceptional attention to detail.
• Experience in transitioning advanced listening set ups and configuration between tools.
• Strong proficiency in managing large datasets and operational workflows with a "data-first" mindset.
• Fluency in English, with excellent written and verbal communication skills.
• Deep understanding of social media platforms and their unique communication styles.
• Independent, reliable, and capable of managing multiple projects with accountability.

Preferred Skills:

• Strong analytical and problem-solving abilities.
• Advanced understanding of 2 or more enterprise social listening tools.

• Fully remote, project-based work with flexible scheduling to suit your availability.
• Opportunity to work on diverse projects across industries with global professionals.
• Access to cutting-edge tools and ongoing skill development in social listening methodologies.
• Collaboration with a multicultural, multilingual team spanning 50+ languages and regions.

About Convosphere

We are a global social listening consultancy dedicated to delivering actionable insights that drive measurable value for our clients. With expertise in over 50 languages and cultures, we combine technical expertise with strategic thinking to help organisations unlock the full potential of social and digital data.

Our Mission is to empower better decision-making through timely, relevant, and actionable insights derived from robust data and innovative methodologies.

Ready to shape the future of social listening? Apply now to join our global team of experts!

Salary is dependent on experience.