Senior Audio Visual Production Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

Senior Technology Manager, New York City

Convene is seeking an experienced and dynamic Senior AV Technology Manager to join the opening team at 30 Hudson Yards. This is an exciting opportunity to be a key player in the launch of one of Convene’s premier event spaces. The Senior Technology Manager will report directly to the property’s General Manager and our Regional AV Manager. 

Spanning 72,000 square feet on the 24th floor of 30 Hudson Yards, this Convene location offers ten uniquely designed event spaces, including a grand hall with a capacity for 750+ guests. The venue can also accommodate full buyouts for up to nearly 1,500 guests. 

What You’ll Do:

The Senior Technology Manager is responsible for the oversight and management of all information technology services for clients and employees, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and advanced   rigging best practices, and large scale event logistics.  They ensure exceptional experiences for all meetings, conferences, and work-related technology needs by working closely with clients and collaborating with Sales, Operations, and Production team members. Additionally, the Senior Technology Manager will supervise Technology Managers, AV Supervisors, AV Operations Specialists, and other AV personnel providing guidance, training, and support for their personal, technical, and overall career development. The Senior Technology Manager embodies and upholds Convene's cultural standards. They are a proactive problem-solver, ready to take on additional tasks and challenges as they arise, all while maintaining a professional demeanor.

Operations Management: 

• Manage and delegate tasks to a team of Technology Managers, AV Supervisors, AV Operations Specialists, and other specialized AV members across this dedicated location
• Manage and ensure performance goals are met for all team members
• Provide guidance and troubleshooting for junior team members and clients
• Manage physical assets and inventory
• Manage and troubleshoot AV equipment, including audio, video, lighting, and computer networking systems
• Evaluate and troubleshoot personal computers, mobile devices, and network components
• Coordinate with clients to ensure their technology needs are met
• Coordinate load in and load out logistics and schedules
• Provide consultative technology sales for client programs and review all pre-contracted technology with clients during the planning process
• Ensure that booking guidelines are followed and that all leaders are maximizing space and revenue
• Provide excellent customer service and maintain positive relationships with Convene team members, divisions, and vendors
• Attend PEO, Pre-Con, and pre-production meetings as needed
• Direct day-to-day floor operations, including set and strike, and scheduling of internal and external personnel
• Create weekly schedules for Technology Specialists and coordinate with other locations to share resources
• Maintain positive relationships with clients and assist with any reasonable requests during programs
• Interact with Relationship Sales Managers to understand client experience with Convene
• Prepare and follow-up on sales quotes using revenue maximization techniques
• Assist in any area of daily operation

Training & Development:

• Assist with developing a healthy employee relations climate, including employee motivation and coaching
• Participate in collaborative project efforts with other departments
• Cross-train in other conference center related areas
• Participate in employee performance reviews
• Mentor Technology Specialists to ensure consistent customer service
• Interview, hire, and train candidates for open positions within the AV department
• Stay current on industry trends through benchmarking, trade publications, competitive shopping, and conferences
• Review and update departmental SOPs quarterly

Financial Responsibilities:

• Weekly financial reporting of client programs, including labor hours/dollar amounts, and other departmental expenses
• Review and ensure accuracy of P&L/General Ledger reports
• Timely approval and submission of vendor invoices to Accounts Payable
• Participate in annual budgeting process
• Complete weekly/monthly status reports

What We Look For:

• High school diploma/GED required; Bachelor’s Degree preferred
• CTS or comparable industry certification preferred
• 9+ years’ experience managing IT/AV equipment & computer software systems
• Experience leading team members across multiple locations
• Customer service and/or hospitality experience
• Extensive knowledge of AV equipment (e.g., analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays)
• Understanding of Crestron control and hardware endpoints
• Basic knowledge of data networking principles, architecture, and applications
• Experience installing, configuring, operating, and administering operating systems, applications, and hardware for Macs, PCs, LANs, and servers
• Proficient in Microsoft Office and Apple iWorks
• Ability to lead and manage team members while working effectively with internal and external clients
• Experience with CRM applications
• Flexible schedule; long and weekend hours often required
• Ability to lift 25 pounds and climb a ladder
• Ability to stand, sit, or walk for extended periods, and reach overhead and below the knees

Equipment & Technical Qualifications 

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Dante audio network best practices, Biamp DSPs, and Acoustic reinforcement best practices
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems, large format switchers comparable to Aquilon CMAx, Barco E2/E3, Ross, Grass Valley
• Lighting: Up lights, GOBOs, DMX addressing, lighting console programming including, but not limited to, cues/universes/scenes

IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and trouble shoot hard/soft video codecs, other collaboration tools and equipment

• Control: Familiarity with Crestron control systems and associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $90,000 Salary Max: $100,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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