Product Owner Order-to-Cash

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

The Information Systems Department (ISD) mission is to provide solutions, tools and data insights to Contentsquare business teams, enabling them to work effectively and efficiently. Within ISD, the finance applications team is looking for a Product Owner to manage the Order-to-Cash (O2C) solutions, from end to end. The O2C processes are a major pillar of the finance activities of Contentsquare in a highly international context. They involve multiple applications with a key role on a daily basis: ERP, electronic invoicing, cash collection and a major interface with the CRM. The Product Owner O2C will have a major role to bring more efficiency, automation and mitigate risks in a strong transformation process, with the goal of becoming a highly scalable organization.

• Lead and manage the product backlog to build new features, configurations, interfaces between systems, and set up new applications.
• Partner with business teams, in particular finance Business Process Owners (BPO) to capture and analyze requirements.
• Prioritize product backlog based on return on investment, efficiency gain, risk mitigation, compliance, etc.
• Write specifications or user stories with scenarios and/or acceptance criteria for the tech teams (internal or external).
• Monitor the build and validate the deliveries of the technical teams.
• Become the digital expert of the order-to-cash processes of Contentsquare and act as a facilitator for business team.
• Rely on tech teams defining the best solutions to meet business needs and sustainable architecture.
• Participate to O2C daily smooth operations via ticketing process, user support, issue troubleshooting, training.
• Keep up to date guides and documentation.
• Participate to continuous improvements of practices.

• You have at least 5 years experience as product owner, business analyst, consultant or project manager. Including at least 3 years experience working with order-to-cash and customer billing processes.
• You have demonstrated experiences in ERP with multiple systems interfaced like CRM.
• You are familiar with collaborating with finance.
• You have great communication and interpersonal skills, with the ability to collaborate effectively with business or technical teams.
• You are autonomous, proactive and you have excellent problem-solving skills, with the ability to challenge needs in order to develop effective solutions.
• You are a team player, passionate, open minded but you know how to say “no”.
• You speak English fluently and ideally French.
• You have experience in international company.

• Experience with customer billing in SAAS company
• Experience with Workday Finance
• Experience with Salesforce

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.