Sales Support Officer (AU IT Services, WFH)

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

• Experience working within a Managed Service Provider, telco or carrier service provider Excel Skills, Supervisory experience
• Have a keen interest in technology and can conceptualise consumption models.
• You can multi-task and work under pressure
• High attention to detail and commercial acumen
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Previous inside sales experience in an IT distributor or MSP with indirect licencing support experience between MSP and a vendor

Nice to Have:

• 1-2 years previous experience in quoting and or customer experience in technology or related industry.
• Experience with handling Commercial Contracts and Sales Support.

What will you do?

• Provide outstanding customer service and sales support to our customers and sales team.
• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Renewal Management: Oversee and execute indirect CSP renewals, ensuring timely and accurate licensing for Microsoft products and services.
• Upselling and Cross-Selling licences.
• Work with sales/technology SME’s to facilitate ongoing run-rate transactions.
• Maintain product knowledge across key vendors and participate in ongoing training, primarily Microsoft and our other software vendors.
• Assist and deal with Enterprise clients transactional queries around Licensing.
• Client Support: Act as a point of contact for existing business clients, addressing inquiries and resolving issues related to renewals and licensing.
• Generate quotes.
• Maintain relationships with software vendors and Distributors.
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin with Existing Business.
• Knowledge of Microsoft licensing models, including indirect CSP programs, is highly desirable, not mandatory.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.